Twilio incident

Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Argentina

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 14, 2026 affecting Voice, Latin America, lasting 12h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 04:00 PM UTC
Resolved
Sep 15, 2026, 04:47 AM UTC
Duration
12h 47m
Detected by Pingoru
Sep 14, 2026, 04:00 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. investigating Sep 14, 2026, 04:00 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 14, 2026, 04:12 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 14, 2026, 05:13 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 14, 2026, 07:13 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 14, 2026, 09:53 PM UTC

    Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Sep 14, 2026, 11:14 PM UTC

    Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring Sep 15, 2026, 03:55 AM UTC

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Sep 15, 2026, 04:47 AM UTC

    The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.