- Detected by Pingoru
- May 06, 2026, 04:57 PM UTC
- Resolved
- May 06, 2026, 05:15 PM UTC
- Duration
- 18m
Timeline · 2 updates
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investigating May 06, 2026, 04:57 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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resolved May 06, 2026, 05:15 PM UTC
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 04:27 PM UTC
- Resolved
- May 06, 2026, 10:29 PM UTC
- Duration
- 6h 1m
Affected: Voice, Europe
Timeline · 6 updates
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investigating May 06, 2026, 04:27 PM UTC
Our monitoring systems have detected a potential Call Failure Issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating May 06, 2026, 04:54 PM UTC
We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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investigating May 06, 2026, 05:54 PM UTC
We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
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investigating May 06, 2026, 08:01 PM UTC
We are still experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 08:33 PM UTC
We have started seeing recovery for call failures to Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 10:29 PM UTC
The issue affecting intermittent Voice Call failures from Twilio to Multiple networks in Spain, and the service is functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 11:17 AM UTC
- Resolved
- May 06, 2026, 03:18 PM UTC
- Duration
- 4h 1m
Affected: SMS, APAC
Timeline · 4 updates
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investigating May 06, 2026, 11:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 06, 2026, 12:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telenor network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 06, 2026, 01:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telenor network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 03:18 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telenor network subscribers in Pakistan is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 11:01 AM UTC
- Resolved
- May 06, 2026, 01:23 PM UTC
- Duration
- 2h 21m
Affected: ConsoleCustomer Support Center
Timeline · 5 updates
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investigating May 06, 2026, 11:01 AM UTC
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified May 06, 2026, 11:21 AM UTC
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 06, 2026, 12:21 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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monitoring May 06, 2026, 12:53 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved May 06, 2026, 01:23 PM UTC
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 07:48 AM UTC
- Resolved
- May 06, 2026, 12:05 PM UTC
- Duration
- 4h 17m
Affected: MMS Short Code, North America
Timeline · 4 updates
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investigating May 06, 2026, 07:48 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 06, 2026, 08:53 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 10:05 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 12:05 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 02:22 AM UTC
- Resolved
- May 06, 2026, 07:28 AM UTC
- Duration
- 5h 6m
Affected: SMS, Middle East & Africa
Timeline · 7 updates
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investigating May 06, 2026, 02:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 06, 2026, 02:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 06, 2026, 03:28 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 06, 2026, 04:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 06, 2026, 05:50 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 07:07 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 07:28 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in South Africa is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 02:01 AM UTC
- Resolved
- May 06, 2026, 07:09 AM UTC
- Duration
- 5h 8m
Affected: SMS, Europe
Timeline · 4 updates
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investigating May 06, 2026, 02:01 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 06, 2026, 03:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 05:06 AM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile SARL network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 07:09 AM UTC
The incident has been resolved and SMS delivery from Twilio to Lycamobile SARL network subscribers in France is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 11:11 PM UTC
- Resolved
- May 06, 2026, 04:43 AM UTC
- Duration
- 5h 31m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating May 05, 2026, 11:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 05, 2026, 11:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 06, 2026, 12:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 06, 2026, 02:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 02:40 AM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 04:43 AM UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 09:57 PM UTC
- Resolved
- May 06, 2026, 09:18 AM UTC
- Duration
- 11h 21m
Affected: SMS, Middle East & Africa
Timeline · 8 updates
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investigating May 05, 2026, 09:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 05, 2026, 10:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 05, 2026, 11:21 PM UTC
Twilio customers may be experiencing SMS Delivery Delays between Twilio Numbers and Multiple Networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
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identified May 06, 2026, 12:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 06, 2026, 02:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified May 06, 2026, 06:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 07:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 06, 2026, 09:18 AM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in South Africa is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 09:04 AM UTC
- Resolved
- May 05, 2026, 12:20 PM UTC
- Duration
- 3h 16m
Affected: SMS, Europe
Timeline · 4 updates
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investigating May 05, 2026, 09:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 05, 2026, 10:07 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 05, 2026, 10:18 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 05, 2026, 12:20 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone numbers to Elisa and Telia network subscribers in Finland is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 02:29 AM UTC
- Resolved
- May 05, 2026, 02:33 PM UTC
- Duration
- 12h 4m
Affected: SMS, APAC
Timeline · 8 updates
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investigating May 05, 2026, 02:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 05, 2026, 03:42 AM UTC
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 05, 2026, 04:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 05, 2026, 05:52 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 05, 2026, 07:57 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified May 05, 2026, 11:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 05, 2026, 12:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 05, 2026, 02:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:53 PM UTC
- Resolved
- May 05, 2026, 01:25 PM UTC
- Duration
- 16h 32m
Affected: SMS, Latin America
Timeline · 7 updates
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investigating May 04, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 05, 2026, 12:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified May 05, 2026, 04:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 05, 2026, 12:46 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 05, 2026, 01:25 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:49 PM UTC
- Resolved
- May 05, 2026, 01:48 AM UTC
- Duration
- 4h 58m
Affected: MMS Long Code, North AmericaMMS, APAC
Timeline · 8 updates
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investigating May 04, 2026, 08:49 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 09:06 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 09:13 PM UTC
We are continuing to work on a fix for this issue.
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identified May 04, 2026, 09:15 PM UTC
We are continuing to work on a fix for this issue.
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identified May 04, 2026, 10:13 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 04, 2026, 10:47 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 05, 2026, 12:47 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 05, 2026, 01:48 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:40 PM UTC
- Resolved
- Jun 17, 2026, 10:17 PM UTC
- Duration
- 44d 1h
Affected: SMS Short Code, North America
Timeline · 53 updates
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 06:37 PM UTC
- Resolved
- May 04, 2026, 10:40 PM UTC
- Duration
- 4h 2m
Affected: SMS, Europe
Timeline · 6 updates
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investigating May 04, 2026, 06:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Croatia Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 04, 2026, 07:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 04, 2026, 08:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 09:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 04, 2026, 10:05 PM UTC
We have observed a recovery in SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 04, 2026, 10:40 PM UTC
The incident has been resolved and SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 08:03 AM UTC
- Resolved
- May 04, 2026, 09:54 AM UTC
- Duration
- 1h 50m
Timeline · 2 updates
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identified May 04, 2026, 08:03 AM UTC
We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. Teams are working to deploy a fix. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved May 04, 2026, 09:54 AM UTC
Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 02:23 AM UTC
- Resolved
- May 04, 2026, 08:49 AM UTC
- Duration
- 6h 26m
Affected: SMS, Latin America
Timeline · 5 updates
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investigating May 04, 2026, 02:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 04, 2026, 03:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating May 04, 2026, 05:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 04, 2026, 06:42 AM UTC
We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 04, 2026, 08:49 AM UTC
The incident has been resolved and SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 11:29 PM UTC
- Resolved
- May 04, 2026, 06:58 AM UTC
- Duration
- 7h 28m
Affected: SMS Short Code, North America
Timeline · 5 updates
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identified May 03, 2026, 11:29 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 04, 2026, 12:30 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 04, 2026, 02:32 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 04, 2026, 04:32 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 04, 2026, 06:58 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 02, 2026, 06:00 PM UTC
- Resolved
- May 08, 2026, 04:57 AM UTC
- Duration
- 5d 10h
Affected: Voice, Europe
Timeline · 24 updates
Read the full incident report →
- Detected by Pingoru
- May 02, 2026, 01:36 AM UTC
- Resolved
- May 02, 2026, 04:16 AM UTC
- Duration
- 2h 40m
Affected: Flex Insights
Timeline · 3 updates
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investigating May 02, 2026, 01:36 AM UTC
Flex Insights HR is observing delayed data loads to Goddata workspaces. The team is actively working with vendor Goodata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 1 hour or as soon as there is an update.
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investigating May 02, 2026, 02:19 AM UTC
Flex Insights HR is still observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Gooddata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 2 hour or as soon as there is an update.
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resolved May 02, 2026, 04:16 AM UTC
Flex Insights HR is now seeing a recovery regarding the delayed data loads to GoodData workspaces. Users should start seeing up-to-date information in the portal. The incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 12:48 AM UTC
- Resolved
- May 01, 2026, 01:43 AM UTC
- Duration
- 54m
Affected: Flex Insights
Timeline · 6 updates
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investigating Apr 30, 2026, 08:38 PM UTC
We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 30, 2026, 09:29 PM UTC
We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 30, 2026, 11:14 PM UTC
We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.
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investigating May 01, 2026, 12:48 AM UTC
We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 01, 2026, 01:22 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 01:43 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 07:06 PM UTC
- Resolved
- May 01, 2026, 01:07 AM UTC
- Duration
- 6h
Affected: Voice, Europe
Timeline · 5 updates
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investigating Apr 30, 2026, 07:06 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 08:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and Hutchison H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 09:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 30, 2026, 11:03 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 01:07 AM UTC
The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.
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- Detected by Pingoru
- Apr 30, 2026, 06:31 PM UTC
- Resolved
- Apr 30, 2026, 06:57 PM UTC
- Duration
- 25m
Affected: Customer Support Center
Timeline · 4 updates
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investigating Apr 30, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 30, 2026, 05:48 PM UTC
Twilio engineers are investigating an issue with the Twilio Help Center and are working to deploy a fix. Selecting priority 4 when creating a support ticket will prevent the support ticket from being created. Please select priority 1, 2 or 3 to ensure tickets are created. We expect to provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 30, 2026, 06:31 PM UTC
Priority 4 is now working correctly when selected in the Twilio Help Center. All support tickets are now being created as expected. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 30, 2026, 06:57 PM UTC
Twilio engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. The Twilio Help Center is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:18 PM UTC
- Resolved
- Apr 30, 2026, 07:34 PM UTC
- Duration
- 1h 16m
Affected: PHONE NUMBERS
Timeline · 4 updates
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investigating Apr 30, 2026, 06:18 PM UTC
Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 30, 2026, 06:28 PM UTC
We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 30, 2026, 06:59 PM UTC
Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 30, 2026, 07:34 PM UTC
We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 04:59 PM UTC
- Resolved
- May 01, 2026, 12:19 AM UTC
- Duration
- 7h 19m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating Apr 30, 2026, 04:59 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 05:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 30, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 30, 2026, 08:13 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 30, 2026, 10:28 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 01, 2026, 12:19 AM UTC
The incident has been resolved and SMS delivery between Twilio Short Codes and Telcel network subscribers in Mexico is operating normally.
Read the full incident report →
