Twilio incident

User Authentication Identity SNA Failure Increase in Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 10, 2026 affecting Verify Silent Network Auth, lasting 16h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 05:33 PM UTC
Resolved
Sep 11, 2026, 10:23 AM UTC
Duration
16h 49m
Detected by Pingoru
Sep 10, 2026, 05:33 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Sep 10, 2026, 05:33 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 10, 2026, 05:34 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 10, 2026, 06:34 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 10, 2026, 08:35 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 11, 2026, 12:35 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Sep 11, 2026, 08:28 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Sep 11, 2026, 10:23 AM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.