Twilio experienced a minor incident on September 11, 2026 affecting PSTN US1 and TwiML Bins and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 01:39 PM UTC
We are currently investigating an incident declared for failing video voice integration tests and will provide more information as soon as it becomes avalible.
- monitoring Sep 11, 2026, 02:31 PM UTC
A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 11, 2026, 02:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 11, 2026, 02:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 11, 2026, 02:53 PM UTC
Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 11, 2026, 03:03 PM UTC
Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.
- resolved Sep 11, 2026, 03:42 PM UTC
This incident has been resolved.