Twilio incident
Provisioning Status Not Being Available for Branded Calling
Twilio experienced a minor incident on September 9, 2026 affecting Console, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 05:34 PM UTC
We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 09, 2026, 06:34 PM UTC
The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 09, 2026, 07:30 PM UTC
Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 09, 2026, 08:41 PM UTC
The issue for Branded calling inside the Twilio Console has been resolved and it is operating normally at this time.