Twilio incident

SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 9, 2026 affecting SMS, Latin America, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 03:40 PM UTC
Resolved
Sep 09, 2026, 07:13 PM UTC
Duration
3h 33m
Detected by Pingoru
Sep 09, 2026, 03:40 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 09, 2026, 03:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 09, 2026, 04:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Sep 09, 2026, 04:41 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring Sep 09, 2026, 05:10 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 09, 2026, 07:13 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.