Twilio incident
SMS Delivery Delays from Twilio Short Codes to Multiple Networks in United States
Twilio experienced a minor incident on September 9, 2026 affecting SMS Short Code, North America, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 09, 2026, 12:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 09, 2026, 01:26 PM UTC
We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 09, 2026, 02:34 PM UTC
The incident has been resolved and SMS delivery from Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.