Resolved after 23 hours 34 minutes, affecting tuffshed.com and 888tuffshed.com / Service Connect and 1 more, on May 28, 2026.
After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.
Affected components
Update timeline
- investigating May 28, 2026, 07:24 PM UTC
We’re investigating reports of users being unable to print, send, or save quotes. This is impacting both websites and Salesforce.
- identified May 28, 2026, 07:26 PM UTC
The issue has been identified and we’re working to resolve as quickly as possible.
- identified May 28, 2026, 09:15 PM UTC
Our team is continuing to troubleshoot this issue as a top priority. We will provide additional updates as we have them.
- identified May 29, 2026, 01:34 PM UTC
The team has identified the root cause of the outage and have fixed most services. Users should be able to generate documents and checkout successfully. We will continue to monitor throughout the day. There is a related issue which is causing all calls to route to the BDC. We are working to resolve that as quickly as possible.
- monitoring May 29, 2026, 02:23 PM UTC
We’ve implemented a fix for the Dialpad routing service and tested the results. All services impacted by this outage should be fully operational. Please contact Digital Support if you continue to experience issues.
- resolved May 29, 2026, 06:58 PM UTC
After verifying with users in the field, we can confirm this incident is resolved. Please contact Digital Support if you need further assistance.
Your product runs on more than Tuff Shed
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services