Tuff Shed incident

IM-462 Users are unable to access JDE

Resolved after 1 hour 7 minutes, affecting JD Edwards, on May 12, 2026.

resolved May 13, 2026, 12:25 AM UTC

We rebooted the servers and can confirm users are able to successfully log in. Reach out to IT Support if you continue to experiences issues.

Started
May 12, 2026, 11:18 PM UTC
Resolved
May 13, 2026, 12:25 AM UTC
Duration
1h 7m
Detected by Pingoru
May 12, 2026, 11:18 PM UTC

Affected components

JD Edwards

Update timeline

  1. investigating May 12, 2026, 11:18 PM UTC

    Users are receiving a sign error when trying to access JDE. The error indicates the wrong username/password is being entered. Our team is investigating this now.

  2. resolved May 13, 2026, 12:25 AM UTC

    We rebooted the servers and can confirm users are able to successfully log in. Reach out to IT Support if you continue to experiences issues.

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