Tuff Shed incident

IM-474 - Orders Not Syncing to JDE

Resolved after 25 days, affecting Order Management and JD Edwards, on August 15, 2026.

investigating Aug 17, 2026, 06:32 PM UTC

We are receiving reports that orders are not syncing to JDE and we are currently investigating the issue.

Started
Aug 15, 2026, 07:19 PM UTC
Resolved
Sep 09, 2026, 07:36 PM UTC
Duration
25d
Detected by Pingoru
Aug 15, 2026, 07:19 PM UTC

Affected components

Order ManagementJD Edwards

Update timeline

  1. investigating Aug 15, 2026, 07:19 PM UTC

    We are currently investigating reports of orders not being synced to JDE. Thank you for your patience.

  2. monitoring Aug 17, 2026, 01:34 PM UTC

    Orders have been syncing to JDE and we are monitoring the activity. Thanks for your patience.

  3. investigating Aug 17, 2026, 06:32 PM UTC

    We are receiving reports that orders are not syncing to JDE and we are currently investigating the issue.

  4. resolved Sep 09, 2026, 07:36 PM UTC

    This incident has been resolved.

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