Tuff Shed incident
IM-464 Extra line items are automatically adding to quotes
Resolved after 1 hour 46 minutes, affecting KBMax (Product Configurator), on May 27, 2026.
We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.
Affected components
Update timeline
- investigating May 27, 2026, 03:18 PM UTC
Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.
- monitoring May 27, 2026, 04:05 PM UTC
We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.
- resolved May 27, 2026, 05:04 PM UTC
We've confirmed this incident is resolved. Please contact Digital Support if you continue experiencing issues.
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