Tuff Shed incident

IM-464 Extra line items are automatically adding to quotes

Minor Ongoing View vendor source →

Tuff Shed is currently experiencing a minor incident affecting KBMax (Product Configurator), which began 1h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 03:18 PM UTC
Resolved
Ongoing
Duration
● 1h 14m
Detected by Pingoru
May 27, 2026, 03:18 PM UTC

Affected components

KBMax (Product Configurator)

Update timeline

  1. investigating May 27, 2026, 03:18 PM UTC

    Our team is investigating an issue where "Extra Keys" are automatically added to Retail quotes and "Black Handle" is being added to Home Depot quotes.

  2. monitoring May 27, 2026, 04:05 PM UTC

    We've implemented a fix for these issues. Please try relaunching the configurator which should remove the additional items. New quotes should not have the additional items added. Reach out to Digital Support if you continue to see this occurring.