Resolved after 3 days 20 hours, affecting CPQ and KBMax (Product Configurator), on October 16, 2026.
We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
Affected components
Update timeline
- investigating Oct 16, 2026, 04:33 PM UTC
We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
- resolved Oct 20, 2026, 12:43 PM UTC
We have confirmation that the issue has been resolved through KBMax.
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