Tuff Shed experienced a minor incident on July 15, 2025 affecting Document Services and KBMax (Product Configurator), lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 05:03 PM UTC
The Salesforce configurator is experiencing delayed response times resulting in blank shed configurations and data missing from Builder’s Helper documents. The Digital Team is investigating.
- investigating Jul 15, 2025, 07:02 PM UTC
Some users are experiencing improved performance with the configurator - Builder's Helper documents are generating, and other functionality may be restored. The Digital Team continues to investigate.
- investigating Jul 15, 2025, 10:05 PM UTC
Users continue to see mixed results. The case has been escalated to the vendor.
- investigating Jul 16, 2025, 04:02 PM UTC
The Digital Team continues to investigate with the vendor to determine a root cause.
- identified Jul 16, 2025, 04:42 PM UTC
The vendor applied a fix. Users should begin to see performance improvement.
- monitoring Jul 16, 2025, 10:24 PM UTC
Document generation has continued to remain stable. We will continue to monitor the results and work with the vendor to identify the root cause of this issue.
- resolved Jul 18, 2025, 05:33 PM UTC
This issue has been resolved. The Configurator is operating as expected.