Tuff Shed incident

IM-422 - Users are unable to save or retrieve quotes on retail or 888tuffshed.com

Major Resolved View vendor source →

Tuff Shed experienced a major incident on August 9, 2025 affecting tuffshed.com and 888tuffshed.com / Service Connect, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2025, 03:21 PM UTC
Resolved
Aug 11, 2025, 06:08 PM UTC
Duration
2d 2h
Detected by Pingoru
Aug 09, 2025, 03:21 PM UTC

Affected components

tuffshed.com888tuffshed.com / Service Connect

Update timeline

  1. investigating Aug 09, 2025, 03:21 PM UTC

    We are investigating an issue where users are unable to save or retrieve quotes on the retail or 888tuffshed.com sites.

  2. monitoring Aug 11, 2025, 01:12 PM UTC

    The KBMax team has deployed a fix, we are monitoring.

  3. monitoring Aug 11, 2025, 06:08 PM UTC

    Testing and responses from the field indicate that this issue is resolved. We are closing the incident, please continue to report any problems through the digital support ticketing system.

  4. resolved Aug 11, 2025, 06:08 PM UTC

    This incident has been resolved.