Tuff Shed incident
IM-424 Users are unable to generate documents due to Conga being down
Tuff Shed experienced a critical incident on August 26, 2025 affecting Document Services, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 03:49 PM UTC
Conga Composer is down which is preventing users from being able to generate document packets. Conga is aware of the issue and working to resolve as quickly as possible.
- identified Aug 26, 2025, 05:40 PM UTC
Conga’s team identified the root cause of the issue and will work to have it fixed as soon as possible.
- identified Aug 26, 2025, 08:47 PM UTC
Conga is continuing to work on this issue. We will provide an update as soon as possible.
- identified Aug 27, 2025, 01:55 PM UTC
Conga is performing emergency maintenance on their systems. During this maintenance users may experience service interruptions including being slow and error messages, or getting stuck on getting authorization.
- monitoring Aug 27, 2025, 03:22 PM UTC
Conga has completed their maintenance and implemented a fix for the errors occurring yesterday. We're receiving feedback from users that documents are generating successfully. Please try generating again and let the Digital Support Team know if you continue to have issues.
- investigating Aug 27, 2025, 08:23 PM UTC
We're receiving additional reports of issues while trying to generate documents. We've reached out to Conga to investigate.
- monitoring Aug 28, 2025, 05:40 PM UTC
A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.
- resolved Aug 28, 2025, 05:42 PM UTC
A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.