Tuff Shed incident

IM-429 - Users may see a Gateway timeout message when logging in to JDE

Critical Resolved View vendor source →

Tuff Shed experienced a critical incident on October 3, 2025 affecting JD Edwards, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 08:08 PM UTC
Resolved
Oct 06, 2025, 01:16 PM UTC
Duration
2d 17h
Detected by Pingoru
Oct 03, 2025, 08:08 PM UTC

Affected components

JD Edwards

Update timeline

  1. investigating Oct 03, 2025, 08:08 PM UTC

    We are investigating reports that users may not be able to log in to JDE and will see a gateway timeout error message.

  2. monitoring Oct 03, 2025, 08:23 PM UTC

    We have identified the issue and rebooted the affected infrastructure. Users have confirmed they are able to log in to JDE and orders are processing as expected. We will continue to monitor.

  3. resolved Oct 06, 2025, 01:16 PM UTC

    JDE ran as expected over the weekend, this incident will be closed.