TrueLayer Outage History
TrueLayer is up right nowPingoru has recorded 94 incidents for TrueLayer: 94 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 110 of 720 (15%) |
| May 2026 | 10 | 99 of 744 (13%) |
| June 2026 | 5 | 80 of 720 (11%) |
| July 2026 | 12 | 58 of 744 (8%) |
| August 2026 | 4 | 10 of 744 (1%) |
| September 2026 | 9 | 19 of 720 (3%) |
| October 2026 | 7 | 11 of 589 (2%) |
Incidents, newest first
Minor May 29, 2026 Sandbox PIS Settlement Delays 5d Sandbox
Started May 29, 2026, 03:46 PM UTC· resolved Jun 03, 2026, 03:49 PM UTC
- monitoring May 29, 2026, 03:46 PM UTC
We have identified an issue impacting sandbox payments. Between 2026-05-29 09:36 UTC and 13:58 UTC, sandbox merchant account payments experienced delayed settlement. These payments are queued and will settle as normal once processing completes. No action is required from clients. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None
- resolved Jun 03, 2026, 03:49 PM UTC
Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None
Minor May 23, 2026 Poland Delayed Settlements 4h 40m To 🇪🇺🇵🇱 PPABPLPKXXX, From 🇪🇺🇵🇱 PPABPLPKXXX
Started May 23, 2026, 10:02 AM UTC· resolved May 23, 2026, 02:42 PM UTC
- identified May 23, 2026, 10:02 AM UTC
We are currently experiencing a degraded performance causing delayed settlements for both Payins and Payouts in Poland. Start time: 23/05/2026, 10:32 BST End time: Ongoing Client actions: None
- resolved May 23, 2026, 02:42 PM UTC
Normal service has been restored. Payins and Payouts in Poland are no longer experiencing settlement delays. Impact start time: 23/05/2026, 10:32 BST Impact end time: 23/05/2026, 15:35 BST Client actions: None
Minor May 13, 2026 EUR Payments Degraded Performance – Signup+, Sandbox, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA and 22 more
Started May 13, 2026, 05:50 AM UTC· resolved May 13, 2026, 05:50 AM UTC
- resolved May 13, 2026, 05:50 AM UTC
We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. Regular processing timings have resumed. Impact start time: 13/05/2026, 07:50 UTC Impact end time: 13/05/2026, 08:02 UTC Client actions: None
Minor May 12, 2026 Data API Degraded Performance 2m
Started May 12, 2026, 09:46 AM UTC· resolved May 12, 2026, 09:48 AM UTC
- monitoring May 12, 2026, 09:46 AM UTC
We experienced a service degradation with our Data API. Our clients may have experienced failures when refreshing data access tokens. Normal service has now been restored. Impact start time: 12/05/2026, 08:56 UTC Impact end time: 12/05/2026, 09:19 UTC Client actions: None
- resolved May 12, 2026, 09:48 AM UTC
We experienced a service degradation with our Data API. Our clients may have received errors when refreshing data access tokens. Normal service has now been restored. Impact start time: 12/05/2026, 08:56 UTC Impact end time: 12/05/2026, 09:19 UTC Client actions: None
Minor May 9, 2026 GBP Payments Degraded Performance 19m From 🇬🇧 TRYEGB22XXX, From 🇬🇧 TRYEGB22
Started May 09, 2026, 07:15 AM UTC· resolved May 09, 2026, 07:34 AM UTC
- investigating May 09, 2026, 07:15 AM UTC
We are currently experiencing a service degradation with GBP payouts. Clients may be seeing delayed settlement of payouts. We are actively investigating with our Banking Partner. Impact start time: 09/05/2026, 06:10 UTC Client actions: None
- resolved May 09, 2026, 07:34 AM UTC
We experienced a service degradation with GBP payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payouts. Normal service has resumed. Impact start time: 09/05/2026, 06:10 UTC Impact end time: 09/05/2026, 07:18 UTC Client actions: None
Minor May 6, 2026 PLN Delayed Payment Settlement 4h 56m To 🇪🇺🇵🇱 PPABPLPKXXX, From 🇪🇺🇵🇱 PPABPLPKXXX
Started May 06, 2026, 02:56 AM UTC· resolved May 06, 2026, 07:53 AM UTC
- investigating May 06, 2026, 02:56 AM UTC
We are experiencing an issue with PLN payments. Client may see delayed settlement for payins and payouts. We are investigating with our banking partner. Impact start time: 06/05/2026, 01:46 UTC Client actions: None
- resolved May 06, 2026, 07:53 AM UTC
We experienced an issue with PLN payments where clients may have seen delayed settlement of payins and payouts. The issue has been resolved and payments are settling as normal. Impact start time: 06/05/2026, 01:46 UTC Impact end time: 06/05/2026, 07:08 UTC Client actions: None
Minor April 29, 2026 EUR Payouts Degraded Performance – Signup+, Sandbox, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA and 22 more
Started Apr 29, 2026, 10:35 AM UTC· resolved Apr 29, 2026, 10:35 AM UTC
- resolved Apr 29, 2026, 10:35 AM UTC
We experienced an issue with EUR payouts. Clients may have seen delayed creation and settlement of payouts. The issue is resolved and normal service is restored. Impact start time: 29/04/2026, 10:35 UTC Impact end time: 29/04/2026, 10:45 UTC Client actions: None
Minor April 28, 2026 Delayed Payments and Payout Settlements 28m From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇮 TRYEFIH2XXX and 17 more
Started Apr 28, 2026, 09:31 PM UTC· resolved Apr 28, 2026, 10:00 PM UTC
- identified Apr 28, 2026, 09:31 PM UTC
We are currently investigating an issue causing delays in payment settlements and payouts. Our engineering team is working to resolve this as quickly as possible. No action needed Impact start time: 28/04/2026, 21:00 UTC Client actions: None
- resolved Apr 28, 2026, 10:00 PM UTC
You may have experienced delays in Payment and Payout settlement during the timeframe below. This has now been resolved, Payments and Payouts are settling in a timely manner. Impact start time: 28/04/2026, 21:00 UTC Impact end time: 28/04/2026, 21:40 UTC Client actions: None
Minor April 28, 2026 Payment Providers Incorrectly Enabled/Disabled 22s To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇮 TRYEFIH2XXX, To 🇪🇺🇫🇷 TRYEFRP2XXX and 7 more
Started Apr 28, 2026, 02:48 PM UTC· resolved Apr 28, 2026, 02:49 PM UTC
- monitoring Apr 28, 2026, 02:48 PM UTC
We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None
- resolved Apr 28, 2026, 02:49 PM UTC
We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None
Minor April 23, 2026 Sandbox Signup+ Degraded Performance 3d 23h Sandbox
Started Apr 23, 2026, 10:07 AM UTC· resolved Apr 27, 2026, 09:42 AM UTC
- investigating Apr 23, 2026, 10:07 AM UTC
We are currently experiencing issues affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. As a result, some Sandbox requests may fail or behave unexpectedly. We are actively investigating. Impact start time: 17/03/2026, 01:00 UTC Client actions: None
- resolved Apr 27, 2026, 09:42 AM UTC
We experienced an issue affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. The issue has been resolved and normal service has been restored. Impact start time: 17/03/2026, 01:00 UTC Impact end time: 24/04/2026, 17:30 UTC Client actions: None
Minor April 14, 2026 Delayed Settlement for EUR Payments 19m From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇮 TRYEFIH2XXX and 6 more
Started Apr 14, 2026, 09:35 PM UTC· resolved Apr 14, 2026, 09:55 PM UTC
- identified Apr 14, 2026, 09:35 PM UTC
EUR payments are experiencing degraded performance, with settlement delays. We are investigating with our banking partner. Impact start time: 14/04/2026, 21:03 UTC Client actions: None
- resolved Apr 14, 2026, 09:55 PM UTC
We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. The service has recovered and payments are settling in a timely manner. Impact start time: 14/04/2026, 21:03 UTC Impact end time: 14/04/2026, 21:49 UTC Client actions: None
Minor March 30, 2026 Failed Smart Retry VRP Payments for GB Providers 36s Verification, Recurring Payments
Started Mar 30, 2026, 05:34 PM UTC· resolved Mar 30, 2026, 05:34 PM UTC
- monitoring Mar 30, 2026, 05:34 PM UTC
You may have experienced a small subset of Smart Retry for VRP payments and direct confirmation of funds fail. Impact was limited to Barclays, Lloyds, Halifax, BoS, and Bank of Ireland. The issue is now resolved. Impact start time: 26/03/2026, 11:00 UTC Impact end time: 30/03/2026, 17:40 UTC Client actions: None
- resolved Mar 30, 2026, 05:34 PM UTC
You may have experienced a small subset of Smart Retry for VRP payments and direct confirmation of funds fail. Impact was limited to Barclays, Lloyds, Halifax, BoS, and Bank of Ireland. The issue is now resolved. Impact start time: 26/03/2026, 11:00 UTC Impact end time: 30/03/2026, 17:40 UTC Client actions: None
Minor March 13, 2026 Payouts Degraded Performance 31m From 🇪🇺🇩🇰 SXPYDKKKXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX
Started Mar 13, 2026, 08:53 PM UTC· resolved Mar 13, 2026, 09:25 PM UTC
- investigating Mar 13, 2026, 08:53 PM UTC
We’re seeing delays in settlement for payouts via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 13/03/2026, 18:00 UTC Client actions: None
- resolved Mar 13, 2026, 09:25 PM UTC
The observed behaviour was not due to degraded performance, our alerting was likely too sensitive. Payouts are processing as normal. Client actions: None
Minor March 1, 2026 Payments Product Degraded Performance – Signup+, Sandbox, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA and 22 more
Started Mar 01, 2026, 04:19 PM UTC· resolved Mar 01, 2026, 04:19 PM UTC
- resolved Mar 01, 2026, 04:19 PM UTC
We experienced a small window of degraded performance affecting payments (Pay-ins and VRP). During this time, you may have received 500 responses. This is now resolved. Impact start time: 01/03/2026, 17:19:51 GMT Impact end time: 01/03/2026, 17:20:14 GMT Client actions: None
Minor February 28, 2026 Verified Payouts, VOP and SignUp+ Product Degraded Performance 25m Signup+, From 🇪🇺🇪🇪 LHVBEE22XXX, From 🇪🇺🇮🇪 TRYEIE22, From 🇪🇺🇩🇰 SXPYDKKKXXX and 6 more
Started Feb 28, 2026, 10:42 PM UTC· resolved Feb 28, 2026, 11:07 PM UTC
- investigating Feb 28, 2026, 10:42 PM UTC
We are currently experiencing a service disruption affecting verified payouts, VOP and Signup+, causing payouts settlement delays in the EU. We are investigating this. Impact start time: 28/02/2026, 22:00 GMT Client actions: None
- monitoring Feb 28, 2026, 10:56 PM UTC
The system has recovered and we are currently monitoring its activity. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None
- resolved Feb 28, 2026, 11:07 PM UTC
Normal service has been restored. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None
Minor February 19, 2026 PLN Payments Settlement Delays 21m
Started Feb 19, 2026, 09:49 PM UTC· resolved Feb 19, 2026, 10:11 PM UTC
No vendor updates were posted for this incident.
Minor February 17, 2026 Payout Degraded Performance 24m From 🇪🇺🇪🇪 LHVBEE22XXX, From 🇪🇺🇮🇪 TRYEIE22, From 🇪🇺🇫🇷 TRYEFRP2XXX, From 🇪🇺🇫🇷 TRYEFRP2AAA and 1 more
Started Feb 17, 2026, 10:35 PM UTC· resolved Feb 17, 2026, 11:00 PM UTC
- identified Feb 17, 2026, 10:35 PM UTC
We’re seeing degraded performance in payout. Our clients may encounter delays in settlement. We’re actively investigating. Impact Start time: 17/02/2026, 23:04 UTC Client actions: None
- resolved Feb 17, 2026, 11:00 PM UTC
Normal service has been restored. Payouts are now settling normally. Impact start time: 17/02/2026, 23:04 UTC Impact end time: 17/02/2026, 23:37 UTC Client actions: None
Minor February 16, 2026 Data Product Degraded Performance 1h 27m
Started Feb 16, 2026, 02:53 PM UTC· resolved Feb 16, 2026, 04:21 PM UTC
No vendor updates were posted for this incident.
Minor February 16, 2026 Data Product Degraded Performance 1h 27m
Started Feb 16, 2026, 02:53 PM UTC· resolved Feb 16, 2026, 04:21 PM UTC
- identified Feb 16, 2026, 02:53 PM UTC
We’re currently experiencing degraded performance on the Data API. Clients may observe failure in Auth sessions with Starling provider and some French providers. Our engineering team is investigating the issue Start time: 02/02/2026, 4:30 UTC Client actions: None
- resolved Feb 16, 2026, 04:21 PM UTC
Upon further investigation, we have established that the impact actually began on 04/02/2026, 11:49 UTC. Please note that this is a correction to the previously communicated start time of 02/02/2026, 04:30 UTC Data API degradation has been resolved. Normal service has been restored. Impact start time: 04/02/2026, 11:49 UTC Impact end time: 16/02/2026 15:35 UTC Client actions: None
Minor February 10, 2026 PLN PIS Settlement Delays 2h 18m To 🇪🇺🇵🇱 PPABPLPKXXX, From 🇪🇺🇵🇱 PPABPLPKXXX
Started Feb 10, 2026, 12:48 PM UTC· resolved Feb 10, 2026, 03:07 PM UTC
- investigating Feb 10, 2026, 12:48 PM UTC
We’re seeing delays in settlement notifications via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 10/02/2026, 12:30 UTC Client actions: None
- resolved Feb 10, 2026, 03:07 PM UTC
Settlement delays have now been resolved. All transactions have now reached their intended terminal status. Regular processing timings have resumed. Impact start time: 10/02/2026, 12:30 UTC Impact end time: 10/02/2026, 14:39 UTC Client actions: None
Minor January 24, 2026 GBP Verified Payments Degraded Performance 21m
Started Jan 24, 2026, 07:44 AM UTC· resolved Jan 24, 2026, 08:06 AM UTC
No vendor updates were posted for this incident.
Minor January 22, 2026 Degraded Performance for AIS Endpoints for ING 18h 23m
Started Jan 22, 2026, 03:52 PM UTC· resolved Jan 23, 2026, 10:15 AM UTC
No vendor updates were posted for this incident.
Minor January 20, 2026 Instant SEPA payments for PTSB stuck in executing state –
Started Jan 20, 2026, 01:56 PM UTC· resolved Jan 20, 2026, 01:56 PM UTC
No vendor updates were posted for this incident.
Minor January 18, 2026 EUR Payments degraded performance 21m
Started Jan 18, 2026, 11:38 PM UTC· resolved Jan 19, 2026, 12:00 AM UTC
No vendor updates were posted for this incident.
Notice December 30, 2025 Payment Status Update Delay –
Started Dec 30, 2025, 11:07 PM UTC· resolved Dec 30, 2025, 11:07 PM UTC
No vendor updates were posted for this incident.