TrueLayer incident

EUR Payments Degraded Performance

Minor Resolved View vendor source →

TrueLayer experienced a minor incident on May 13, 2026 affecting Signup+ and Sandbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 05:50 AM UTC
Resolved
May 13, 2026, 05:50 AM UTC
Duration
—
Detected by Pingoru
May 13, 2026, 05:50 AM UTC

Affected components

Signup+SandboxFrom 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇷 TRYEFRP2AAATo 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇮 TRYEFIH2XXXFrom 🇪🇺🇮🇪 TRYEIE22To 🇪🇺🇫🇷 TRYEFRP2XXXFrom 🇬🇧 TRYEGB22XXXFrom 🇬🇧 TRYEGB22To 🇬🇧 TRYEGB22ConsoleFrom 🇪🇺🇩🇰 SXPYDKKKXXXTo 🇪🇺🇩🇰 SXPYDKKKXXXVerificationTo 🇪🇺🇩🇪 SXPYDEHHXXXFrom 🇪🇺🇩🇪 SXPYDEHHXXXTo 🇬🇧 TRYEGB22XXXRecurring PaymentsTo external accountsTo 🇪🇺🇮🇪 TRYEIE22To 🇪🇺🇵🇱 PPABPLPKXXXFrom 🇪🇺🇵🇱 PPABPLPKXXXFrom 🇪🇺🇫🇷 TRYEFRP2XXXFrom 🇪🇺🇫🇷 TRYEFRP2AAAFrom 🇪🇺🇫🇮 TRYEFIH2XXX

Update timeline

  1. resolved May 13, 2026, 05:50 AM UTC

    Status: Resolved We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. Regular processing timings have resumed. Impact start time: 13/05/2026, 07:50 UTC Impact end time: 13/05/2026, 08:02 UTC Client actions: None Affected components To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) Sandbox (Operational) Data (UK & Europe) (Operational) From 🇬🇧 TRYEGB22XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) Console (Operational) Verification (Operational) From 🇬🇧 TRYEGB22 (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) Signup+ (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇬🇧 TRYEGB22 (Operational) To external accounts (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) Recurring Payments (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)