TrueLayer incident

Sandbox PIS Settlement Delays

Resolved after 5 days, affecting Sandbox, on May 29, 2026.

resolved Jun 03, 2026, 03:49 PM UTC

Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None

Started
May 29, 2026, 03:46 PM UTC
Resolved
Jun 03, 2026, 03:49 PM UTC
Duration
5d
Detected by Pingoru
May 29, 2026, 03:46 PM UTC

Affected components

Sandbox

Update timeline

  1. monitoring May 29, 2026, 03:46 PM UTC

    We have identified an issue impacting sandbox payments. Between 2026-05-29 09:36 UTC and 13:58 UTC, sandbox merchant account payments experienced delayed settlement. These payments are queued and will settle as normal once processing completes. No action is required from clients. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None

  2. resolved Jun 03, 2026, 03:49 PM UTC

    Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None

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