TrueLayer incident

Data Product Degraded Performance

Resolved after 1 hour 27 minutes, on February 16, 2026.

resolved Feb 16, 2026, 04:21 PM UTC

Upon further investigation, we have established that the impact actually began on 04/02/2026, 11:49 UTC. Please note that this is a correction to the previously communicated start time of 02/02/2026, 04:30 UTC Data API degradation has been resolved. Normal service has been restored. Impact start time: 04/02/2026, 11:49 UTC Impact end time: 16/02/2026 15:35 UTC Client actions: None

Started
Feb 16, 2026, 02:53 PM UTC
Resolved
Feb 16, 2026, 04:21 PM UTC
Duration
1h 27m
Detected by Pingoru
Feb 16, 2026, 02:53 PM UTC

Update timeline

  1. identified Feb 16, 2026, 02:53 PM UTC

    We’re currently experiencing degraded performance on the Data API. Clients may observe failure in Auth sessions with Starling provider and some French providers. Our engineering team is investigating the issue Start time: 02/02/2026, 4:30 UTC Client actions: None

  2. resolved Feb 16, 2026, 04:21 PM UTC

    Upon further investigation, we have established that the impact actually began on 04/02/2026, 11:49 UTC. Please note that this is a correction to the previously communicated start time of 02/02/2026, 04:30 UTC Data API degradation has been resolved. Normal service has been restored. Impact start time: 04/02/2026, 11:49 UTC Impact end time: 16/02/2026 15:35 UTC Client actions: None

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