TrueLayer incident

Verified Payouts, VOP and SignUp+ Product Degraded Performance

Minor Resolved View vendor source →
Started
Feb 28, 2026, 11:07 PM UTC
Resolved
Feb 28, 2026, 11:07 PM UTC
Duration
—
Detected by Pingoru
Feb 28, 2026, 11:07 PM UTC

Affected components

Signup+From 🇪🇺🇪🇪 LHVBEE22XXXFrom 🇪🇺🇮🇪 TRYEIE22From 🇪🇺🇩🇰 SXPYDKKKXXXVerificationFrom 🇪🇺🇩🇪 SXPYDEHHXXXFrom 🇪🇺🇵🇱 PPABPLPKXXXFrom 🇪🇺🇫🇷 TRYEFRP2XXXFrom 🇪🇺🇫🇷 TRYEFRP2AAAFrom 🇪🇺🇫🇮 TRYEFIH2XXX

Update timeline

  1. investigating Feb 28, 2026, 10:42 PM UTC

    Status: Investigating We are currently experiencing a service disruption affecting verified payouts, VOP and Signup+, causing payouts settlement delays in the EU. We are investigating this. Impact start time: 28/02/2026, 22:00 GMT Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) Signup+ (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) Verification (Degraded performance)

  2. monitoring Feb 28, 2026, 10:56 PM UTC

    Status: Monitoring The system has recovered and we are currently monitoring its activity. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None Affected components From 🇪🇺🇮🇪 TRYEIE22 (Operational) Signup+ (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) Verification (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)

  3. resolved Feb 28, 2026, 11:07 PM UTC

    Status: Resolved Normal service has been restored. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None Affected components Verification (Operational) Signup+ (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)

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