Delayed Payments and Payout Settlements

Update timeline

1. identified Apr 28, 2026, 09:31 PM UTC

   Status: Identified We are currently investigating an issue causing delays in payment settlements and payouts. Our engineering team is working to resolve this as quickly as possible. No action needed Impact start time: 28/04/2026, 21:00 UTC Client actions: None Affected components From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) To 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) To 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) To 🇬🇧 TRYEGB22 (Degraded performance) To external accounts (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance)

2. resolved Apr 28, 2026, 10:00 PM UTC

   Status: Resolved You may have experienced delays in Payment and Payout settlement during the timeframe below. This has now been resolved, Payments and Payouts are settling in a timely manner. Impact start time: 28/04/2026, 21:00 UTC Impact end time: 28/04/2026, 21:40 UTC Client actions: None Affected components To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To external accounts (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)