Resolved after 3 days 23 hours, affecting Sandbox, on April 23, 2026.
We experienced an issue affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. The issue has been resolved and normal service has been restored. Impact start time: 17/03/2026, 01:00 UTC Impact end time: 24/04/2026, 17:30 UTC Client actions: None
Affected components
Update timeline
- investigating Apr 23, 2026, 10:07 AM UTC
We are currently experiencing issues affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. As a result, some Sandbox requests may fail or behave unexpectedly. We are actively investigating. Impact start time: 17/03/2026, 01:00 UTC Client actions: None
- resolved Apr 27, 2026, 09:42 AM UTC
We experienced an issue affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. The issue has been resolved and normal service has been restored. Impact start time: 17/03/2026, 01:00 UTC Impact end time: 24/04/2026, 17:30 UTC Client actions: None
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