TrueLayer incident

Payment Providers Incorrectly Enabled/Disabled

Resolved after under a minute, affecting To 🇪🇺🇫🇷 TRYEFRP2AAA and To 🇪🇺🇪🇪 LHVBEE22XXX and 1 more, on April 28, 2026.

resolved Apr 28, 2026, 02:49 PM UTC

We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None

Started
Apr 28, 2026, 02:48 PM UTC
Resolved
Apr 28, 2026, 02:49 PM UTC
Duration
22s
Detected by Pingoru
Apr 28, 2026, 02:48 PM UTC

Affected components

To 🇪🇺🇫🇷 TRYEFRP2AAATo 🇪🇺🇪🇪 LHVBEE22XXXTo 🇪🇺🇫🇮 TRYEFIH2XXXTo 🇪🇺🇫🇷 TRYEFRP2XXXTo 🇬🇧 TRYEGB22To 🇪🇺🇩🇰 SXPYDKKKXXXTo 🇪🇺🇩🇪 SXPYDEHHXXXTo 🇬🇧 TRYEGB22XXXTo external accountsTo 🇪🇺🇮🇪 TRYEIE22

Update timeline

  1. monitoring Apr 28, 2026, 02:48 PM UTC

    We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None

  2. resolved Apr 28, 2026, 02:49 PM UTC

    We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None

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