Payment Providers Incorrectly Enabled/Disabled

Update timeline

1. monitoring Apr 28, 2026, 02:48 PM UTC

   Status: Monitoring We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None Affected components To 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇬🇧 TRYEGB22XXX (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) To 🇬🇧 TRYEGB22 (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) To 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) To external accounts (Degraded performance) To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)

2. resolved Apr 28, 2026, 02:49 PM UTC

   Status: Resolved We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None Affected components To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇬🇧 TRYEGB22 (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To external accounts (Operational)