TrueLayer Outage History

Status: Resolved We experienced an issue with PLN payouts where payment settlement was delayed due to an issue with our PLN banking partner. The issue has been resolved, and payouts are settling as normal. Impact start time: 03/05/2026, 03:48 UTC Impact end time: 03/05/2026, 04:10 UTC Client actions: None Affected components To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇬🇧 TRYEGB22XXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇬🇧 TRYEGB22 (Operational) Sandbox (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) Verification (Operational) Signup+ (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) Console (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇬🇧 TRYEGB22XXX (Operational) Data (UK & Europe) (Operational) Recurring Payments (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To external accounts (Operational)

Status: Resolved We experienced an issue with EUR payouts. Clients may have seen delayed creation and settlement of payouts. The issue is resolved and normal service is restored. Impact start time: 29/04/2026, 10:35 UTC Impact end time: 29/04/2026, 10:45 UTC Client actions: None Affected components Console (Operational) Signup+ (Operational) From 🇬🇧 TRYEGB22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) Data (UK & Europe) (Operational) Recurring Payments (Operational) Verification (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To external accounts (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) Sandbox (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇬🇧 TRYEGB22XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)

Status: Resolved You may have experienced delays in Payment and Payout settlement during the timeframe below. This has now been resolved, Payments and Payouts are settling in a timely manner. Impact start time: 28/04/2026, 21:00 UTC Impact end time: 28/04/2026, 21:40 UTC Client actions: None Affected components To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To external accounts (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇬🇧 TRYEGB22 (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)

Status: Resolved We identified a configuration issue that caused a small selection of banking providers to be incorrectly enabled or disabled for some clients. As a result, some end-users might have been unable to find their usual provider, or conversely, saw providers that were not previously enabled for your client_id. This issue has now been resolved, and all providers have been rectified back to their original state for your client_id. Impact start time: 13/04/2026, 13:00 UTC Impact end time: 28/04/2026, 13:00 UTC Client actions: None Affected components To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) To 🇬🇧 TRYEGB22 (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To external accounts (Operational)

Status: Resolved We experienced an issue affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. The issue has been resolved and normal service has been restored. Impact start time: 17/03/2026, 01:00 UTC Impact end time: 24/04/2026, 17:30 UTC Client actions: None Affected components Sandbox (Operational)

Status: Resolved You may have experienced delayed settlement for PLN Payouts during the timeframe specified. The service has now recovered and Payouts are settling at normal rate. Impact start time: 25/04/2026, 19:30 UTC Impact end time: 25/04/2026, 20:00 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)

Status: Resolved As of 02:50 UTC, all the remaining EUR payins and payouts affected by the delayed settlement degradation have reached a final status and payments are settling as normal. Impact start time: 18/04/2026, 19:17 UTC Impact end time: 19/04/2026, 02:50 UTC Client actions: None Affected components To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational)

Status: Resolved We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. The service has recovered and payments are settling in a timely manner. Impact start time: 14/04/2026, 21:03 UTC Impact end time: 14/04/2026, 21:49 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)

Status: Resolved You may have experienced a small subset of Smart Retry for VRP payments and direct confirmation of funds fail. Impact was limited to Barclays, Lloyds, Halifax, BoS, and Bank of Ireland. The issue is now resolved. Impact start time: 26/03/2026, 11:00 UTC Impact end time: 30/03/2026, 17:40 UTC Client actions: None Affected components Recurring Payments (Operational) Verification (Operational)

Status: Resolved The observed behaviour was not due to degraded performance, our alerting was likely too sensitive. Payouts are processing as normal. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)

Status: Resolved Normal service has been restored. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None Affected components Verification (Operational) Signup+ (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)

Status: Resolved We experienced a service degradation with GBP payments due to an issue with our banking partner. Clients may have seen delayed settlement of payins and payouts. Normal service is resumed. Impact start time: 27/02/2026, 09:40 GMT Impact end time: 27/02/2026, 13:08 GMT Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational) To 🇬🇧 TRYEGB22XXX (Operational) To 🇬🇧 TRYEGB22 (Operational)

Status: Resolved Normal service has been restored. Payouts are now settling normally. Impact start time: 17/02/2026, 23:04 UTC Impact end time: 17/02/2026, 23:37 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)

Status: Resolved Upon further investigation, we have established that the impact actually began on 04/02/2026, 11:49 UTC. Please note that this is a correction to the previously communicated start time of 02/02/2026, 04:30 UTC Data API degradation has been resolved. Normal service has been restored. Impact start time: 04/02/2026, 11:49 UTC Impact end time: 16/02/2026 15:35 UTC Client actions: None Affected components Data (UK & Europe) (Operational)

Status: Resolved Settlement delays have now been resolved. All transactions have now reached their intended terminal status. Regular processing timings have resumed. Impact start time: 10/02/2026, 12:30 UTC Impact end time: 10/02/2026, 14:39 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)