TrueLayer had 32 outages in the last 2 years totaling 2h 10m of downtime — averaging 1.3 incidents per month.
There were 32 TrueLayer outages since December 21, 2025 totaling 2h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Monitoring We have identified an issue impacting sandbox payments. Between 2026-05-29 09:36 UTC and 13:58 UTC, sandbox merchant account payments experienced delayed settlement. These payments are queued and will settle as normal once processing completes. No action is required from clients. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None Affected components Sandbox (Degraded performance)
Status: Resolved Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None Affected components Sandbox (Operational)
Status: Identified We are currently experiencing degraded performance affecting PLN payout settlements. Clients may encounter delays when initiating PLN payouts. Our engineering team is actively investigating the issue. Impact start time: 03/06/2026, 13:05 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced a degraded performance on PLN payouts due to an issue with our banking partner causing delayed settlements. All transactions have now reached their intended terminal status and new payouts are are settling in a timely manner. Impact start time: 03/06/2026, 13:05 UTC Impact end time: 03/06/2026, 13:50 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Identified We are currently experiencing a degraded performance causing delayed settlements for both Payins and Payouts in Poland. Start time: 23/05/2026, 10:32 BST End time: Ongoing Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved Normal service has been restored. Payins and Payouts in Poland are no longer experiencing settlement delays. Impact start time: 23/05/2026, 10:32 BST Impact end time: 23/05/2026, 15:35 BST Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Monitoring We experienced a service degradation with our Data API. Our clients may have experienced failures when refreshing data access tokens. Normal service has now been restored. Impact start time: 12/05/2026, 08:56 UTC Impact end time: 12/05/2026, 09:19 UTC Client actions: None Affected components Data (UK & Europe) (Degraded performance)
Status: Resolved We experienced a service degradation with our Data API. Our clients may have received errors when refreshing data access tokens. Normal service has now been restored. Impact start time: 12/05/2026, 08:56 UTC Impact end time: 12/05/2026, 09:19 UTC Client actions: None Affected components Data (UK & Europe) (Operational)
Status: Investigating We are experiencing an issue with PLN payments. Clients may see delayed settlement for payouts. We are investigating with our banking partner. Impact start time: 11/05/2026, 00:25 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced an issue with PLN payments where clients may have seen delayed settlement for payouts. The issue has been resolved and payouts are now settling as normal. Impact start time: 11/05/2026, 00:25 UTC Impact end time: 11/05/2026, 06:58 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Investigating We are currently experiencing a service degradation with GBP payouts. Clients may be seeing delayed settlement of payouts. We are actively investigating with our Banking Partner. Impact start time: 09/05/2026, 06:10 UTC Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance)
Status: Resolved We experienced a service degradation with GBP payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payouts. Normal service has resumed. Impact start time: 09/05/2026, 06:10 UTC Impact end time: 09/05/2026, 07:18 UTC Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational)
Status: Investigating We are experiencing an issue with PLN payments. Client may see delayed settlement for payins and payouts. We are investigating with our banking partner. Impact start time: 06/05/2026, 01:46 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced an issue with PLN payments where clients may have seen delayed settlement of payins and payouts. The issue has been resolved and payments are settling as normal. Impact start time: 06/05/2026, 01:46 UTC Impact end time: 06/05/2026, 07:08 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Investigating We are currently experiencing issues affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. As a result, some Sandbox requests may fail or behave unexpectedly. We are actively investigating. Impact start time: 17/03/2026, 01:00 UTC Client actions: None Affected components Sandbox (Degraded performance)
Status: Resolved We experienced an issue affecting Signup+ requests in the Sandbox environment due to unexpected responses from a third-party provider. The issue has been resolved and normal service has been restored. Impact start time: 17/03/2026, 01:00 UTC Impact end time: 24/04/2026, 17:30 UTC Client actions: None Affected components Sandbox (Operational)
Status: Monitoring You may have experienced delayed settlement for PLN Payouts during the timeframe specified. The service has now recovered and Payouts are settling at normal rate. Impact start time: 25/04/2026, 19:30 UTC Impact end time: 25/04/2026, 20:00 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved You may have experienced delayed settlement for PLN Payouts during the timeframe specified. The service has now recovered and Payouts are settling at normal rate. Impact start time: 25/04/2026, 19:30 UTC Impact end time: 25/04/2026, 20:00 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Identified EUR payments are experiencing degraded performance, with settlement delays. We are investigating with our banking partner. Impact start time: 14/04/2026, 21:03 UTC Client actions: None Affected components To 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) To 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) To 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance)
Status: Resolved We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. The service has recovered and payments are settling in a timely manner. Impact start time: 14/04/2026, 21:03 UTC Impact end time: 14/04/2026, 21:49 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) To 🇪🇺🇮🇪 TRYEIE22 (Operational) To 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) To 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)
Status: Monitoring You may have experienced a small subset of Smart Retry for VRP payments and direct confirmation of funds fail. Impact was limited to Barclays, Lloyds, Halifax, BoS, and Bank of Ireland. The issue is now resolved. Impact start time: 26/03/2026, 11:00 UTC Impact end time: 30/03/2026, 17:40 UTC Client actions: None Affected components Verification (Degraded performance) Recurring Payments (Degraded performance)
Status: Resolved You may have experienced a small subset of Smart Retry for VRP payments and direct confirmation of funds fail. Impact was limited to Barclays, Lloyds, Halifax, BoS, and Bank of Ireland. The issue is now resolved. Impact start time: 26/03/2026, 11:00 UTC Impact end time: 30/03/2026, 17:40 UTC Client actions: None Affected components Recurring Payments (Operational) Verification (Operational)
Status: Investigating We’re seeing delays in settlement for payouts via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 13/03/2026, 18:00 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance)
Status: Resolved The observed behaviour was not due to degraded performance, our alerting was likely too sensitive. Payouts are processing as normal. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)
Status: Investigating We are currently experiencing a service disruption affecting verified payouts, VOP and Signup+, causing payouts settlement delays in the EU. We are investigating this. Impact start time: 28/02/2026, 22:00 GMT Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) Signup+ (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) Verification (Degraded performance)
Status: Monitoring The system has recovered and we are currently monitoring its activity. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None Affected components From 🇪🇺🇮🇪 TRYEIE22 (Operational) Signup+ (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) Verification (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational)
Status: Resolved Normal service has been restored. Clients should now see normal behaviour using verified payouts, VOP and Signup+ in th EU. Impact start time: 28/02/2026, 22:00 GMT Impact end time: 28/02/2026, 22:30 GMT Client actions: None Affected components Verification (Operational) Signup+ (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)
Status: Identified We’re seeing degraded performance in payout. Our clients may encounter delays in settlement. We’re actively investigating. Impact Start time: 17/02/2026, 23:04 UTC Client actions: None Affected components From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance)
Status: Resolved Normal service has been restored. Payouts are now settling normally. Impact start time: 17/02/2026, 23:04 UTC Impact end time: 17/02/2026, 23:37 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)
Status: Identified We’re currently experiencing degraded performance on the Data API. Clients may observe failure in Auth sessions with Starling provider and some French providers. Our engineering team is investigating the issue Start time: 02/02/2026, 4:30 UTC Client actions: None Affected components Data (UK & Europe) (Degraded performance)
Status: Resolved Upon further investigation, we have established that the impact actually began on 04/02/2026, 11:49 UTC. Please note that this is a correction to the previously communicated start time of 02/02/2026, 04:30 UTC Data API degradation has been resolved. Normal service has been restored. Impact start time: 04/02/2026, 11:49 UTC Impact end time: 16/02/2026 15:35 UTC Client actions: None Affected components Data (UK & Europe) (Operational)
Status: Investigating We’re seeing delays in settlement notifications via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 10/02/2026, 12:30 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved Settlement delays have now been resolved. All transactions have now reached their intended terminal status. Regular processing timings have resumed. Impact start time: 10/02/2026, 12:30 UTC Impact end time: 10/02/2026, 14:39 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)