TrueLayer Outage History

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Pingoru has recorded 93 incidents for TrueLayer: 93 in the last 12 months and 21 in the last 90 days.

Source: status.truelayer.com

93incidents recorded
93last 12 months
21last 90 days
6 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking TrueLayer in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613110 of 720 (15%)
May 20261099 of 744 (13%)
June 2026580 of 720 (11%)
July 20261258 of 744 (8%)
August 2026410 of 744 (1%)
September 2026919 of 720 (3%)
October 202669 of 513 (2%)

Incidents, newest first

Minor October 21, 2026 EUR Payouts Delayed Settlement –

Started Oct 21, 2026, 09:08 PM UTC· resolved Oct 21, 2026, 09:08 PM UTC

  1. resolved Oct 21, 2026, 09:08 PM UTC

    We experienced a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payouts. The issue is now resolved and payouts are now settling as normal. Impact start time: 21/10/2026, 21:08 UTC Impact end time: 21/10/2026, 21:23 UTC Client actions: None

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Minor October 20, 2026 EUR Payments Delayed Settlement and Failures 51m From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇮 TRYEFIH2XXX and 16 more

Started Oct 20, 2026, 08:29 AM UTC· resolved Oct 20, 2026, 09:20 AM UTC

  1. investigating Oct 20, 2026, 08:29 AM UTC

    We are experiencing a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients may be seeing delayed settlement and failure of payments. We are investigating this with our Banking Partner. Impact start time: 20/10/2026, 06:00 UTC Client actions: None

  2. resolved Oct 20, 2026, 09:20 AM UTC

    We experienced a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients might have experienced settlement delays and failures for Pay-Ins, VRP and Payouts. Impact start time: 20/10/2026, 06:00 UTC Impact end time: 20/10/2026, 08:30 UTC Client actions: None

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Minor October 18, 2026 EUR Payments Delayed Settlement –

Started Oct 18, 2026, 07:24 PM UTC· resolved Oct 18, 2026, 07:24 PM UTC

  1. resolved Oct 18, 2026, 07:24 PM UTC

    We experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as normal. Impact start time: 18/10/2026, 19:24 UTC Impact end time: 18/10/2026, 19:38 UTC Client actions: None

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Minor October 5, 2026 PLN Payment Degraded Performance 8h 10m From 🇪🇺🇵🇱 PPABPLPKXXX

Started Oct 05, 2026, 07:48 AM UTC· resolved Oct 05, 2026, 03:58 PM UTC

  1. investigating Oct 05, 2026, 07:48 AM UTC

    We are experiencing an issue with PLN payouts due to an issue with our Banking Partner. Clients may be seeing delayed settlement of payments. We are investigating. Impact start time: 05/10/2026, 07:00 UTC Client actions: None

  2. resolved Oct 05, 2026, 03:58 PM UTC

    We experienced an issue with PLN payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved, and payments are settling as normal. Impact start time: 05/10/2026, 07:00 UTC Impact end time: 05/10/2026, 15:00 UTC Client actions: None

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Minor September 30, 2026 GBP Payments Delayed Settlement –

Started Sep 30, 2026, 07:15 PM UTC· resolved Sep 30, 2026, 07:15 PM UTC

  1. resolved Sep 30, 2026, 07:15 PM UTC

    We experienced a service degradation with GBP payment due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. Impact start time: 30/09/2026, 21:15 UTC Impact end time: 30/09/2026, 21:40 UTC Client actions: None

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Minor September 25, 2026 GBP Payouts Delayed Settlement 1h 8m From 🇬🇧 TRYEGB22XXX, From 🇬🇧 TRYEGB22

Started Sep 25, 2026, 11:42 AM UTC· resolved Sep 25, 2026, 12:50 PM UTC

  1. identified Sep 25, 2026, 11:42 AM UTC

    We are experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payouts. We are investigating this with our Banking Partner. Impact start time: 25/09/2026, 11:04 UTC Client actions: None

  2. monitoring Sep 25, 2026, 12:41 PM UTC

    We are observing an improvement in processing, and the backlog of delayed settlement webhooks has started to clear. We are monitoring the situation closely and will provide further updates as progress continues. Impact end time: 25/09/2026, 11:04 UTC Client actions: None

  3. resolved Sep 25, 2026, 12:50 PM UTC

    The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. Impact start time: 25/09/2026, 11:04 UTC Impact end time: 25/09/2026, 12:37 UTC Client actions: None

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Minor September 22, 2026 EUR Settlement Delays 3h 53m From 🇪🇺🇩🇰 SXPYDKKKXXX, To 🇪🇺🇩🇰 SXPYDKKKXXX, To 🇪🇺🇩🇪 SXPYDEHHXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX

Started Sep 22, 2026, 11:56 AM UTC· resolved Sep 22, 2026, 03:50 PM UTC

  1. investigating Sep 22, 2026, 11:56 AM UTC

    We’re seeing delays in settlement notifications via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 22/09/2026, 10:26 UTC Client actions: None

  2. resolved Sep 22, 2026, 03:50 PM UTC

    Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. Impact start time: 22/09/2026, 10:26 UTC Impact end time: 22/09/2026, 13:50 UTC Client actions: None

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Minor September 19, 2026 PLN Payments Degraded Performance 1h 51m To 🇪🇺🇵🇱 PPABPLPKXXX, From 🇪🇺🇵🇱 PPABPLPKXXX

Started Sep 19, 2026, 03:53 PM UTC· resolved Sep 19, 2026, 05:44 PM UTC

  1. investigating Sep 19, 2026, 03:53 PM UTC

    We are investigating an issue impacting PLN Payments. Clients may experience failures or increased latency when processing PLN payments. Impact start time: 19/09/2026, 15:15 UTC Client actions: None

  2. resolved Sep 19, 2026, 05:44 PM UTC

    The issue impacting PLN Payments has been resolved. Clients may have experienced failures or increased latency when processing PLN payments during this incident timeframe. Impact start time: 19/09/2026, 15:15 UTC Impact end time: 19/09/2026, 16:35 UTC Client actions: None

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Minor September 17, 2026 Edge System Degraded Performance 1h 1m Signup+, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX and 25 more

Started Sep 17, 2026, 05:44 PM UTC· resolved Sep 17, 2026, 06:45 PM UTC

  1. monitoring Sep 17, 2026, 05:44 PM UTC

    Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. We are monitoring all system activities following recovery. Impact start time: 17/09/2026, 18:05 BST Impact end time: 17/09/2026, 18:09 BST Client actions: None

  2. resolved Sep 17, 2026, 06:45 PM UTC

    Our edge system experienced a short period of degraded performance which may have caused for your requests to timeout. This is resolved. Impact start time: 17/09/2026, 18:05 BST Impact end time: 17/09/2026, 18:09 BST Client actions: None

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Minor September 11, 2026 PLN Payments Settlement Delays –

Started Sep 11, 2026, 11:07 PM UTC· resolved Sep 11, 2026, 11:07 PM UTC

  1. resolved Sep 11, 2026, 11:07 PM UTC

    PLN Payments have experienced settlement delays. This is now resolved. Impact start time: 11/09/2026, 23:35 UTC Impact end time: 12/09/2026, 00:05 UTC Client actions: None

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Minor August 31, 2026 PLN Payments Delayed Settlement 19m To 🇪🇺🇵🇱 PPABPLPKXXX, From 🇪🇺🇵🇱 PPABPLPKXXX

Started Aug 31, 2026, 12:33 AM UTC· resolved Aug 31, 2026, 12:53 AM UTC

  1. investigating Aug 31, 2026, 12:33 AM UTC

    We are experiencing an issue with PLN payments. Clients may be seeing delayed settlements. We are investigating this with our banking partner. Impact start time: 30/08/2026, 23:55 UTC Client actions: None

  2. resolved Aug 31, 2026, 12:53 AM UTC

    We experienced an issue with PLN payments. Clients may have seen delayed settlements. The issue is resolved, and payments are settling as normal. Impact start time: 30/08/2026, 23:55 UTC Impact end time: 31/08/2026, 00:47 UTC Client actions: None

Read the full incident report →

Minor August 28, 2026 Service Disruption Causing Failed Requests –

Started Aug 28, 2026, 03:07 PM UTC· resolved Aug 28, 2026, 03:07 PM UTC

  1. resolved Aug 28, 2026, 03:07 PM UTC

    Between 14:09 UTC and 14:13 UTC, you may have experienced failed requests across all of TrueLayer API's. The issue was caused by a brief disruption at our edge gateway. Service is now fully operational and available. Impact start time: 28/08/2026, 14:09 UTC Impact end time: 28/08/2026, 14:13 UTC Client actions: Retry failed requests

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Minor August 5, 2026 EUR Payout Settlement Delays 9h 1m From 🇪🇺🇩🇰 SXPYDKKKXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX, From 🇪🇺🇮🇪 TRYEIE23XXX, From 🇪🇺🇫🇷 TRYEFRP3XXX and 1 more

Started Aug 05, 2026, 12:42 AM UTC· resolved Aug 05, 2026, 09:44 AM UTC

  1. identified Aug 05, 2026, 12:42 AM UTC

    We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments. Impact start time: 05/08/2026, 00:17 UTC Client actions: None

  2. identified Aug 05, 2026, 01:24 AM UTC

    The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress. Client actions: None

  3. identified Aug 05, 2026, 06:58 AM UTC

    We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts. Client actions: None

  4. identified Aug 05, 2026, 08:54 AM UTC

    We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts. Client actions: None

  5. resolved Aug 05, 2026, 09:44 AM UTC

    The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored. Impact Start Time: 05/08/2026, 00:17 UTC Impact End Time: 05/08/2026, 09:03 UTC Client actions: None

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Minor August 4, 2026 EUR Payment Degraded Performance 21m From 🇪🇺🇩🇰 SXPYDKKKXXX, To 🇪🇺🇩🇰 SXPYDKKKXXX, To 🇪🇺🇩🇪 SXPYDEHHXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX and 6 more

Started Aug 04, 2026, 09:04 PM UTC· resolved Aug 04, 2026, 09:26 PM UTC

  1. identified Aug 04, 2026, 09:04 PM UTC

    We’re seeing degraded performance on EUR payments. Our clients may encounter delays in settlement. Our engineering team is actively investigating the issue. Impact start time: 04/08/2026, 20:45 UTC Client actions: None

  2. resolved Aug 04, 2026, 09:26 PM UTC

    Normal service has been restored. Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. Impact start time: 04/08/2026, 20:45 UTC Impact end time: 04/08/2026, 21:05 UTC Client actions: None

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Minor July 29, 2026 Payout Failure Retries Degradation 23h 39m From 🇪🇺🇪🇪 LHVBEE22XXX, From 🇪🇺🇮🇪 TRYEIE22, From 🇬🇧 TRYEGB22XXX, From 🇬🇧 TRYEGB22 and 9 more

Started Jul 29, 2026, 01:43 PM UTC· resolved Jul 30, 2026, 01:23 PM UTC

  1. investigating Jul 29, 2026, 01:43 PM UTC

    We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. We have identified the root cause and are currently working on a fix. We apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution. Impact start time: 20/07/2026, 09:43 UTC Client actions: None

  2. identified Jul 29, 2026, 02:27 PM UTC

    We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. We have identified the root cause and are actively working on a fix. Impact start time: 20/07/2026, 09:43 UTC Client actions: None

  3. identified Jul 29, 2026, 04:26 PM UTC

    We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. The team continuously works on the fix; we will keep you posted on any developments as we progress. Impact start time: 20/07/2026, 09:43 UTC Client actions: None

  4. monitoring Jul 29, 2026, 05:45 PM UTC

    A fix has been deployed to restore the payout retry logic that was impacted by a release on 20/07/2026. We are monitoring to ensure full recovery and that payout acceptance rates return to baseline levels until tomorrow morning. Impact start time: 20/07/2026, 09:43 UTC Impact end time: 29/07/2026, 17:26 UTC Client actions: None

  5. monitoring Jul 30, 2026, 09:14 AM UTC

    A fix was deployed yesterday at 17:26 UTC to restore the payout retry logic that was impacted by a release on 20/07/2026. We are analysing volumes and failure rates this morning; we'll declare this incident as resolved once we assess that failure rates are back to normal baselines. Impact start time: 20/07/2026, 09:43 UTC Impact end time: 29/07/2026, 17:26 UTC Client actions: None

  6. resolved Jul 30, 2026, 01:23 PM UTC

    This incident has been resolved. Payout acceptance rates have returned to normal rates. What happened: A change deployed on 20/07/2026 at 09:43 UTC inadvertently altered our payout retry logic, causing some errors that should have been retried to be treated as terminal. This resulted in a temporary increase in payout failure rates. What we did: We identified the root cause, deployed a fix restoring the previous retry behaviour, and confirmed via monitoring that acceptance rates are back to baseline. We apologise for any inconvenience caused and are working on preventative measures to avoid a recurrence. Impact start time: 20/07/2026, 09:43 UTC Impact end time: 29/07/2026, 17:26 UTC Client actions: None

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Minor July 27, 2026 [UK] PIS Performance Degradation 18h 51m From 🇬🇧 TRYEGB22XXX, From 🇬🇧 TRYEGB22, To 🇬🇧 TRYEGB22, To 🇬🇧 TRYEGB22XXX and 1 more

Started Jul 27, 2026, 02:52 PM UTC· resolved Jul 28, 2026, 09:43 AM UTC

  1. investigating Jul 27, 2026, 02:52 PM UTC

    PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. Impact start time: 27/07/2026, 10:44 UTC Client actions: None

  2. identified Jul 27, 2026, 05:29 PM UTC

    PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. We are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. Impact start time: 27/07/2026, 10:44 UTC Client actions: None

  3. monitoring Jul 27, 2026, 05:52 PM UTC

    PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. We are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. Impact end time: 27/07/2026, 10:44 UTC Client actions: None

  4. monitoring Jul 27, 2026, 06:30 PM UTC

    PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Volumes have been improving since 16:15 UTC. We are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation. Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 16:15 UTC Client actions: None

  5. monitoring Jul 27, 2026, 07:34 PM UTC

    PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Payments processing has gone back to normal rates since 17:05 UTC, according to our logs. We reached out to participants in the scheme and are awaiting some confirmations. Therefore, we decided to pause this incident until tomorrow morning, 28/07/2026 at 10:00 BST (09:00 UTC). When the incident resumes in the morning, we'll check volumes again to evaluate the impact on our internal systems. Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 17:05 UTC Client actions: None

  6. resolved Jul 28, 2026, 09:43 AM UTC

    Payment requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts during this incident's timeframe. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. Payments processing has returned to normal rates since 17:05 UTC on 27/07/2026, according to our logs. All impact across TrueLayer products leveraging Faster Payments is now resolved. Should you have any outstanding issues or questions, please reach out to our Client Operations team by raising a ticket with this form: https://support.truelayer.com/hc/en-us/p/ticket_type Impact start time: 27/07/2026, 10:44 UTC Impact end time: 27/07/2026, 17:05 UTC Client actions: None

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Minor July 22, 2026 Payouts Settlement Delays 1h 58m From 🇪🇺🇩🇰 SXPYDKKKXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX, From 🇪🇺🇮🇪 TRYEIE23XXX, From 🇪🇺🇫🇷 TRYEFRP3XXX and 1 more

Started Jul 22, 2026, 09:32 AM UTC· resolved Jul 22, 2026, 11:30 AM UTC

  1. investigating Jul 22, 2026, 09:32 AM UTC

    Payouts are currently experiencing some settlement delays. We are investigating. Impact start time: 22/07/2026, 09:17 BST Client actions: None

  2. investigating Jul 22, 2026, 09:36 AM UTC

    Payouts are currently experiencing some settlement delays. We are investigating. Impact start time: 22/07/2026, 09:17 BST Client actions: None

  3. monitoring Jul 22, 2026, 10:06 AM UTC

    Payouts are no longer experiencing settlement delays as normal service has been restored. Our teams are currently monitoring and resolving the backlog of transactions. Impact start time: 22/07/2026, 09:17 BST Impact end time: 22/07/2026, 10:22 BS Client actions: None

  4. resolved Jul 22, 2026, 11:30 AM UTC

    Payouts are no longer experiencing settlement delays as normal service has been restored. Impact start time: 22/07/2026, 09:17 BST Impact end time: 22/07/2026, 11:58 BST Client actions: None

Read the full incident report →

Minor July 22, 2026 Payouts Settlement Delys 15m From 🇪🇺🇩🇰 SXPYDKKKXXX, From 🇪🇺🇩🇪 SXPYDEHHXXX, From 🇪🇺🇮🇪 TRYEIE23XXX, From 🇪🇺🇫🇷 TRYEFRP3XXX and 1 more

Started Jul 22, 2026, 07:35 AM UTC· resolved Jul 22, 2026, 07:50 AM UTC

  1. investigating Jul 22, 2026, 07:35 AM UTC

    Payouts are currently experiencing some settlements delays. We are investigating. Impact start time: 22/07/2026, 08:18 BST Client actions: None

  2. resolved Jul 22, 2026, 07:50 AM UTC

    Payouts are no longer impacted by settlement delays. Normal service has been restored. Impact start time: 22/07/2026, 08:18 BST Impact end time: 22/07/2026, 08:30 BST Client actions: None

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Minor July 19, 2026 EU Payouts delayed settlements – Signup+, Sandbox, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA and 28 more

Started Jul 19, 2026, 10:02 PM UTC· resolved Jul 19, 2026, 10:02 PM UTC

  1. resolved Jul 19, 2026, 10:02 PM UTC

    EU payouts may have experienced some settlement delays. This is now resolved Impact start time: 19/07/2026, 23:02 BST Impact end time: 19/07/2026, 23:16 BST Client actions: None

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Minor July 18, 2026 EU Payouts Settlement Delays – Signup+, Sandbox, From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA and 28 more

Started Jul 18, 2026, 10:02 PM UTC· resolved Jul 18, 2026, 10:02 PM UTC

  1. resolved Jul 18, 2026, 10:02 PM UTC

    EU Payouts experienced settlement delays. This is now resolved. Impact start time: 19/07/2026, 00:02 BST Impact end time: 19/07/2026, 00:14 BST Client actions: None

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Minor July 5, 2026 EU Payouts Settlement Delay 9m From 🇪🇺🇪🇪 LHVBEE22XXX, From 🇪🇺🇮🇪 TRYEIE22, From 🇪🇺🇫🇷 TRYEFRP2XXX, From 🇪🇺🇫🇷 TRYEFRP2AAA and 4 more

Started Jul 05, 2026, 10:32 PM UTC· resolved Jul 05, 2026, 10:42 PM UTC

  1. identified Jul 05, 2026, 10:32 PM UTC

    We are experiencing an issue with EUR payouts. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. Impact start time: 05/07/2026 22:05 UTC Client actions: None

  2. resolved Jul 05, 2026, 10:42 PM UTC

    We experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered. Impact start time: 05/07/2026, 22:05 UTC Impact end time: 05/07/2026, 22:23 UTC Client actions: None

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Minor June 26, 2026 PLN Payout Settlement Delays 14h 34m From 🇪🇺🇵🇱 PPABPLPKXXX

Started Jun 26, 2026, 07:34 PM UTC· resolved Jun 27, 2026, 10:09 AM UTC

  1. identified Jun 26, 2026, 07:34 PM UTC

    We are experiencing a service degradation for PLN Payouts. Clients may be seeing delayed settlement of payments. Impact start time: 26/06/2026, 19:05 UTC Client actions: None

  2. resolved Jun 27, 2026, 10:09 AM UTC

    We experienced a service degradation for PLN Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue has been resolved, and payments are settling as normal. Impact start time: 26/06/2026, 19:05 UTC Impact end time: 27/06/2026, 09:50 UTC Client actions: None

Read the full incident report →

Minor June 5, 2026 EUR PIS Settlement Delays 49m From 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇷 TRYEFRP2AAA, To 🇪🇺🇪🇪 LHVBEE22XXX, To 🇪🇺🇫🇮 TRYEFIH2XXX and 12 more

Started Jun 05, 2026, 02:11 PM UTC· resolved Jun 05, 2026, 03:01 PM UTC

  1. monitoring Jun 05, 2026, 02:11 PM UTC

    We experienced a degraded performance on our Payments products. Clients may have seen settlement delays from 10:15 to 12:25 UTC and from 12:50 to 13:45 UTC. The service has recovered, we’re monitoring closely. Impact start time: 05/06/2026, 10:15 UTC Impact end time: 05/06/2026, 13:45 UTC Client actions: None

  2. resolved Jun 05, 2026, 03:01 PM UTC

    We experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. The service has recovered and payments are settling in a timely manner. Impact start time: 05/06/2026, 10:15 UTC Impact end time: 05/06/2026, 13:45 UTC Client actions: None

Read the full incident report →

Minor June 3, 2026 PLN Payouts Settlement Delays 43m From 🇪🇺🇵🇱 PPABPLPKXXX

Started Jun 03, 2026, 01:39 PM UTC· resolved Jun 03, 2026, 02:22 PM UTC

  1. identified Jun 03, 2026, 01:39 PM UTC

    We are currently experiencing degraded performance affecting PLN payout settlements. Clients may encounter delays when initiating PLN payouts. Our engineering team is actively investigating the issue. Impact start time: 03/06/2026, 13:05 UTC Client actions: None

  2. resolved Jun 03, 2026, 02:22 PM UTC

    We experienced a degraded performance on PLN payouts due to an issue with our banking partner causing delayed settlements. All transactions have now reached their intended terminal status and new payouts are are settling in a timely manner. Impact start time: 03/06/2026, 13:05 UTC Impact end time: 03/06/2026, 13:50 UTC Client actions: None

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Minor May 29, 2026 Sandbox PIS Settlement Delays 5d Sandbox

Started May 29, 2026, 03:46 PM UTC· resolved Jun 03, 2026, 03:49 PM UTC

  1. monitoring May 29, 2026, 03:46 PM UTC

    We have identified an issue impacting sandbox payments. Between 2026-05-29 09:36 UTC and 13:58 UTC, sandbox merchant account payments experienced delayed settlement. These payments are queued and will settle as normal once processing completes. No action is required from clients. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None

  2. resolved Jun 03, 2026, 03:49 PM UTC

    Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None

Read the full incident report →