TrueLayer had 50 outages in the last 2 years totaling 207h 45m of downtime — averaging 2.1 incidents per month.
There were 50 TrueLayer outages since December 21, 2025 totaling 207h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Resolved We experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as normal. Impact start time: 18/10/2026, 19:24 UTC Impact end time: 18/10/2026, 19:38 UTC Client actions: None
Status: Investigating We are experiencing an issue with PLN payouts due to an issue with our Banking Partner. Clients may be seeing delayed settlement of payments. We are investigating. Impact start time: 05/10/2026, 07:00 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced an issue with PLN payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved, and payments are settling as normal. Impact start time: 05/10/2026, 07:00 UTC Impact end time: 05/10/2026, 15:00 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Resolved We experienced a service degradation with GBP payment due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. Impact start time: 30/09/2026, 21:15 UTC Impact end time: 30/09/2026, 21:40 UTC Client actions: None
Status: Identified We are experiencing a service degradation with GBP payments. Clients may be seeing delayed settlement of payouts. We are investigating this with our Banking Partner. Impact start time: 25/09/2026, 11:04 UTC Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance)
Status: Monitoring We are observing an improvement in processing, and the backlog of delayed settlement webhooks has started to clear. We are monitoring the situation closely and will provide further updates as progress continues. Impact end time: 25/09/2026, 11:04 UTC Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Degraded performance) From 🇬🇧 TRYEGB22 (Degraded performance)
Status: Resolved The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. Impact start time: 25/09/2026, 11:04 UTC Impact end time: 25/09/2026, 12:37 UTC Client actions: None Affected components From 🇬🇧 TRYEGB22XXX (Operational) From 🇬🇧 TRYEGB22 (Operational)
Status: Investigating We’re seeing delays in settlement notifications via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 22/09/2026, 10:26 UTC Client actions: None Affected components From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) To 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) To 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance)
Status: Resolved Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. Impact start time: 22/09/2026, 10:26 UTC Impact end time: 22/09/2026, 13:50 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)
Status: Investigating We are investigating an issue impacting PLN Payments. Clients may experience failures or increased latency when processing PLN payments. Impact start time: 19/09/2026, 15:15 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved The issue impacting PLN Payments has been resolved. Clients may have experienced failures or increased latency when processing PLN payments during this incident timeframe. Impact start time: 19/09/2026, 15:15 UTC Impact end time: 19/09/2026, 16:35 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Resolved PLN Payments have experienced settlement delays. This is now resolved. Impact start time: 11/09/2026, 23:35 UTC Impact end time: 12/09/2026, 00:05 UTC Client actions: None
Status: Resolved Between 20:59 UTC and 21:12 UTC on 10 Sep 2026, our Payouts product experienced a temporary window of degraded performance. During this timeframe, clients may have observed delays in EUR payout settlements. Impact start time: 10/09/2026, 20:59 UTC Impact end time: 10/09/2026, 21:12 UTC Client actions: None
Status: Investigating We are experiencing an issue with PLN payments. Clients may be seeing delayed settlements. We are investigating this with our banking partner. Impact start time: 30/08/2026, 23:55 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance) From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced an issue with PLN payments. Clients may have seen delayed settlements. The issue is resolved, and payments are settling as normal. Impact start time: 30/08/2026, 23:55 UTC Impact end time: 31/08/2026, 00:47 UTC Client actions: None Affected components To 🇪🇺🇵🇱 PPABPLPKXXX (Operational) From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Resolved Between 14:09 UTC and 14:13 UTC, you may have experienced failed requests across all of TrueLayer API's. The issue was caused by a brief disruption at our edge gateway. Service is now fully operational and available. Impact start time: 28/08/2026, 14:09 UTC Impact end time: 28/08/2026, 14:13 UTC Client actions: Retry failed requests
Status: Identified We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments. Impact start time: 05/08/2026, 00:17 UTC Client actions: None Affected components From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance)
Status: Identified The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Identified We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Identified We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Resolved The backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored. Impact Start Time: 05/08/2026, 00:17 UTC Impact End Time: 05/08/2026, 09:03 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Operational)
Status: Identified We’re seeing degraded performance on EUR payments. Our clients may encounter delays in settlement. Our engineering team is actively investigating the issue. Impact start time: 04/08/2026, 20:45 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) To 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance) To 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) To 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) To 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) To 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Resolved Normal service has been restored. Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. Impact start time: 04/08/2026, 20:45 UTC Impact end time: 04/08/2026, 21:05 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) To 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) To 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Operational) To 🇪🇺🇮🇪 TRYEIE23XXX (Operational) To 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) To 🇪🇺🇫🇷 TRYEFRP3XXX (Operational)
Status: Investigating Payouts are currently experiencing some settlement delays. We are investigating. Impact start time: 22/07/2026, 09:17 BST Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Investigating Payouts are currently experiencing some settlement delays. We are investigating. Impact start time: 22/07/2026, 09:17 BST Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Monitoring Payouts are no longer experiencing settlement delays as normal service has been restored. Our teams are currently monitoring and resolving the backlog of transactions. Impact start time: 22/07/2026, 09:17 BST Impact end time: 22/07/2026, 10:22 BS Client actions: None Affected components From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)
Status: Resolved Payouts are no longer experiencing settlement delays as normal service has been restored. Impact start time: 22/07/2026, 09:17 BST Impact end time: 22/07/2026, 11:58 BST Client actions: None Affected components From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Operational) From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational)
Status: Investigating Payouts are currently experiencing some settlements delays. We are investigating. Impact start time: 22/07/2026, 08:18 BST Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Resolved Payouts are no longer impacted by settlement delays. Normal service has been restored. Impact start time: 22/07/2026, 08:18 BST Impact end time: 22/07/2026, 08:30 BST Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational) From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Operational)
Status: Identified We are experiencing an issue with EUR payouts. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. Impact start time: 05/07/2026 22:05 UTC Client actions: None Affected components From 🇪🇺🇫🇷 TRYEFRP2AAA (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP2XXX (Degraded performance) From 🇪🇺🇪🇪 LHVBEE22XXX (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH2XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE22 (Degraded performance) From 🇪🇺🇫🇮 TRYEFIH3XXX (Degraded performance) From 🇪🇺🇮🇪 TRYEIE23XXX (Degraded performance) From 🇪🇺🇫🇷 TRYEFRP3XXX (Degraded performance)
Status: Resolved We experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered. Impact start time: 05/07/2026, 22:05 UTC Impact end time: 05/07/2026, 22:23 UTC Client actions: None Affected components From 🇪🇺🇫🇮 TRYEFIH3XXX (Operational) From 🇪🇺🇮🇪 TRYEIE23XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP3XXX (Operational) From 🇪🇺🇫🇷 TRYEFRP2AAA (Operational) From 🇪🇺🇫🇷 TRYEFRP2XXX (Operational) From 🇪🇺🇪🇪 LHVBEE22XXX (Operational) From 🇪🇺🇫🇮 TRYEFIH2XXX (Operational) From 🇪🇺🇮🇪 TRYEIE22 (Operational)
Status: Identified We are experiencing a service degradation for PLN Payouts. Clients may be seeing delayed settlement of payments. Impact start time: 26/06/2026, 19:05 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced a service degradation for PLN Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue has been resolved, and payments are settling as normal. Impact start time: 26/06/2026, 19:05 UTC Impact end time: 27/06/2026, 09:50 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Identified We are currently experiencing degraded performance affecting PLN payout settlements. Clients may encounter delays when initiating PLN payouts. Our engineering team is actively investigating the issue. Impact start time: 03/06/2026, 13:05 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Degraded performance)
Status: Resolved We experienced a degraded performance on PLN payouts due to an issue with our banking partner causing delayed settlements. All transactions have now reached their intended terminal status and new payouts are are settling in a timely manner. Impact start time: 03/06/2026, 13:05 UTC Impact end time: 03/06/2026, 13:50 UTC Client actions: None Affected components From 🇪🇺🇵🇱 PPABPLPKXXX (Operational)
Status: Monitoring We have identified an issue impacting sandbox payments. Between 2026-05-29 09:36 UTC and 13:58 UTC, sandbox merchant account payments experienced delayed settlement. These payments are queued and will settle as normal once processing completes. No action is required from clients. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None Affected components Sandbox (Degraded performance)
Status: Resolved Payments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. Impact start time: 29/05/2026, 09:36 UTC Impact end time: 29/05/2026, 13:58 UTC Client actions: None Affected components Sandbox (Operational)