TrueLayer incident

Payouts Degraded Performance

Minor Resolved View vendor source →
Started
Mar 13, 2026, 09:25 PM UTC
Resolved
Mar 13, 2026, 09:25 PM UTC
Duration
Detected by Pingoru
Mar 13, 2026, 09:25 PM UTC

Affected components

From 🇪🇺🇩🇰 SXPYDKKKXXXFrom 🇪🇺🇩🇪 SXPYDEHHXXX

Update timeline

  1. investigating Mar 13, 2026, 08:53 PM UTC

    Status: Investigating We’re seeing delays in settlement for payouts via our banking partner in the EU. No action needed on your end. We’re monitoring closely. Impact start time: 13/03/2026, 18:00 UTC Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Degraded performance) From 🇪🇺🇩🇰 SXPYDKKKXXX (Degraded performance)

  2. resolved Mar 13, 2026, 09:25 PM UTC

    Status: Resolved The observed behaviour was not due to degraded performance, our alerting was likely too sensitive. Payouts are processing as normal. Client actions: None Affected components From 🇪🇺🇩🇪 SXPYDEHHXXX (Operational) From 🇪🇺🇩🇰 SXPYDKKKXXX (Operational)

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