ThousandEyes incident
Service Degradation Affecting Usage and Billing Service
ThousandEyes experienced a minor incident on July 30, 2025 affecting Usage and Billing, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2025, 06:43 PM UTC
Status We are currently investigating Customer impact Starting on July 29th at 20:19 UTC due to an increased delay in processing agent-related changes customers' projections and usages aren't updated in a timely manner allowing them to cross their quota and contract limits when creating and/or modifying tests, especially when the modifications include agent both cloud and enterprise assignments. Status Our Engineering Team is actively working on a solution.
- monitoring Jul 30, 2025, 08:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 09:50 PM UTC
There was no degradation or interruption to services, as verified in our initial assessment.