ThousandEyes incident

Service Degradation Affecting Logins in EU Region

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on August 21, 2026 affecting Platform Availability, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 08:19 AM UTC
Resolved
Aug 22, 2026, 01:23 AM UTC
Duration
17h 4m
Detected by Pingoru
Aug 21, 2026, 08:19 AM UTC

Affected components

Platform Availability

Update timeline

  1. investigating Aug 21, 2026, 08:19 AM UTC

    Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue

  2. identified Aug 21, 2026, 08:35 AM UTC

    A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.

  3. monitoring Aug 21, 2026, 09:00 AM UTC

    Monitoring confirms the fix has been successful and users can login. We will continue to monitor.

  4. resolved Aug 22, 2026, 01:23 AM UTC

    This incident has been resolved.