ThousandEyes incident

Cloud and Enterprise Agent Data Delays in EU1

Resolved after 1 hour 25 minutes, affecting Alert processing and API Availability and 1 more, on July 15, 2026.

monitoring Jul 15, 2026, 11:59 PM UTC

Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.

Started: Jul 15, 2026, 10:51 PM UTC
Resolved: Jul 16, 2026, 12:17 AM UTC
Duration: 1h 25m
Detected by Pingoru: Jul 15, 2026, 10:51 PM UTC

Affected components

Alert processingAPI AvailabilityTest data availabilityNotification dispatchingWebhook and IntegrationsEmail notificationsConfiguration and ManagementUsage and Billing

Update timeline

investigating Jul 15, 2026, 10:51 PM UTC

Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
investigating Jul 15, 2026, 10:52 PM UTC

We are continuing to investigate this issue.
investigating Jul 15, 2026, 10:53 PM UTC

We are continuing to investigate this issue.
investigating Jul 15, 2026, 11:25 PM UTC

Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
monitoring Jul 15, 2026, 11:59 PM UTC

Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
resolved Jul 16, 2026, 12:17 AM UTC

This incident has been resolved

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