ThousandEyes incident

Service Degradation Affecting Logins in US Regions

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on August 7, 2026 affecting Platform Availability, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 02:13 PM UTC
Resolved
Aug 12, 2026, 11:58 AM UTC
Duration
4d 21h
Detected by Pingoru
Aug 07, 2026, 02:13 PM UTC

Affected components

Platform Availability

Update timeline

  1. identified Aug 07, 2026, 02:13 PM UTC

    Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. Status: Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.

  2. monitoring Aug 07, 2026, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2026, 11:58 AM UTC

    The incident has been resolved