ThousandEyes incident

Issues with login to the ThousandEyes platform in US1 and US2 regions

Critical Resolved View vendor source →

ThousandEyes experienced a critical incident on July 8, 2026 affecting Platform Availability and API Availability and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 03:28 PM UTC
Resolved
Jul 08, 2026, 07:29 PM UTC
Duration
4h 1m
Detected by Pingoru
Jul 08, 2026, 03:28 PM UTC

Affected components

Platform AvailabilityAPI AvailabilitySAML/SSO

Update timeline

  1. investigating Jul 08, 2026, 03:28 PM UTC

    We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.

  2. investigating Jul 08, 2026, 03:41 PM UTC

    We are continuing to work on a fix for this issue

  3. monitoring Jul 08, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.

  4. monitoring Jul 08, 2026, 04:26 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 08, 2026, 07:29 PM UTC

    This incident has been resolved.