ThousandEyes incident
Investigating Possible Degradation of the Chat with Support
Resolved after 1 day 7 hours, affecting Platform Availability and Customer Success Chat, on August 26, 2026.
A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.
Affected components
Update timeline
- investigating Aug 26, 2026, 08:44 AM UTC
Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.
- monitoring Aug 26, 2026, 09:04 PM UTC
A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.
- resolved Aug 27, 2026, 03:57 PM UTC
This incident has been resolved.
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