ThousandEyes incident

Investigating Possible Degradation of the Chat with Support

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on August 26, 2026 affecting Platform Availability and Customer Success Chat, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 08:44 AM UTC
Resolved
Aug 27, 2026, 03:57 PM UTC
Duration
1d 7h
Detected by Pingoru
Aug 26, 2026, 08:44 AM UTC

Affected components

Platform AvailabilityCustomer Success Chat

Update timeline

  1. investigating Aug 26, 2026, 08:44 AM UTC

    Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.

  2. monitoring Aug 26, 2026, 09:04 PM UTC

    A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.

  3. resolved Aug 27, 2026, 03:57 PM UTC

    This incident has been resolved.