ThousandEyes incident

Delays in Network & App Synthetics Alerts

Notice Resolved View vendor source →

ThousandEyes experienced a notice incident on August 20, 2026 affecting Alert processing, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 07:28 AM UTC
Resolved
Aug 20, 2026, 11:46 AM UTC
Duration
4h 18m
Detected by Pingoru
Aug 20, 2026, 07:28 AM UTC

Affected components

Alert processing

Update timeline

  1. investigating Aug 20, 2026, 07:28 AM UTC

    Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts. We are currently investigating this issue

  2. identified Aug 20, 2026, 08:20 AM UTC

    We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.

  3. monitoring Aug 20, 2026, 11:08 AM UTC

    The issue is successfully mitigated. All services have returned to normal operation and are performing as expected. We will continue to monitor the systems closely to ensure ongoing stability.

  4. resolved Aug 20, 2026, 11:46 AM UTC

    This issue has been resolved. All services have returned to normal operation and are performing as expected.