ThousandEyes incident
Investigating possible degradation of the Support Page
ThousandEyes experienced a notice incident on August 25, 2026 affecting Platform Availability and Customer Success Chat, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 09:00 AM UTC
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at [email protected] to open a new case
- investigating Aug 25, 2026, 07:42 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2026, 11:33 PM UTC
We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
- monitoring Aug 25, 2026, 11:47 PM UTC
ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
- resolved Aug 27, 2026, 04:11 PM UTC
This incident has been resolved.