ThousandEyes incident
Service Degradation Affecting Internet Insights Provider Intelligence
ThousandEyes experienced a minor incident on August 26, 2026 affecting Internet Insights collection and processing, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 26, 2026, 04:52 PM UTC
Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well. Status: Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available. ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email [email protected].
- monitoring Aug 26, 2026, 08:24 PM UTC
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
- resolved Aug 26, 2026, 09:31 PM UTC
This incident has been resolved.