ThousandEyes incident

Service Degradation Affecting BrowserBot Test Results in Cloud and Enterprise Agents

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on August 5, 2025 affecting Data Centers: EMEA and Data Centers: APAC and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 02:45 PM UTC
Resolved
Aug 05, 2025, 05:10 PM UTC
Duration
2h 24m
Detected by Pingoru
Aug 05, 2025, 02:45 PM UTC

Affected components

Data Centers: EMEAData Centers: APACData Centers: AMERBroadband Providers: AMERAzure: EMEAAzure: APACMobile Providers: AMERAWS: EMEAAWS: APACAzure: AMER

Update timeline

  1. identified Aug 05, 2025, 02:45 PM UTC

    Summary: We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th. Impact: Customers may encounter internal errors when running BrowserBot test types from Cloud Agents. Status: Our engineering team is actively investigating and working on a fix.

  2. identified Aug 05, 2025, 04:10 PM UTC

    Our engineering team has identified the cause of the issue and is in the process of rolling out a potential fix. We will continue to monitor the results closely.

  3. identified Aug 05, 2025, 04:20 PM UTC

    Update on the Impact: Customers may have encountered internal errors when running BrowserBot test types on both Cloud and Enterprise Agents.

  4. monitoring Aug 05, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2025, 05:10 PM UTC

    This incident has been resolved.