ThousandEyes experienced a notice incident on August 5, 2025, lasting 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 05, 2025, 10:01 PM UTC
Status We are currently investigating. Summary We identified an issue affecting AI Assistant starting at 01:40 PM UTC on August 5th. All the regions are affected. Customer impact Customers may experience errors when sending questions to the AI Assistant, resulting in the error "Something went wrong".
- monitoring Aug 05, 2025, 10:27 PM UTC
A fix has been implemented and services are being monitored.
- resolved Aug 05, 2025, 10:50 PM UTC
This incident has been resolved.