ThousandEyes incident

Service degradation affecting ThousandEyes OpenTelemetry Integration in US1 Region

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on August 15, 2025 affecting ThousandEyes for OpenTelemetry, lasting 8h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2025, 10:15 PM UTC
Resolved
Aug 16, 2025, 06:29 AM UTC
Duration
8h 14m
Detected by Pingoru
Aug 15, 2025, 10:15 PM UTC

Affected components

ThousandEyes for OpenTelemetry

Update timeline

  1. identified Aug 15, 2025, 10:15 PM UTC

    Summary: We observed an issue affecting OpenTelemetry Integration services beginning at 21:00 UTC on August 15th. Impact: Customers may experience outdated metadata for integration tests and test tags in OpenTelemetry streaming. Newly created OpenTelemetry Integration will not stream any data. Status: Our engineering team is currently working on a fix.

  2. resolved Aug 16, 2025, 06:29 AM UTC

    This incident has been resolved.