ThousandEyes incident

Service Degradation Affecting AI Assistant in EU Region

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on August 11, 2025 affecting AI Assistant, lasting 6d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 04:37 PM UTC
Resolved
Aug 18, 2025, 03:36 PM UTC
Duration
6d 22h
Detected by Pingoru
Aug 11, 2025, 04:37 PM UTC

Affected components

AI Assistant

Update timeline

  1. identified Aug 11, 2025, 04:37 PM UTC

    Summary We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th. Impact Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message: “I’m experiencing technical difficulties at the moment. Please try again later.” Status Our engineering team is actively monitoring this issue.

  2. monitoring Aug 12, 2025, 05:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 12, 2025, 03:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 18, 2025, 03:36 PM UTC

    This incident has been resolved.