ThousandEyes incident
Service Degradation Affecting Alert Services in US1 Region
ThousandEyes experienced a minor incident on August 14, 2025 affecting Alert processing, lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2025, 08:00 PM UTC
Summary: We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th. Impact: Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected. Status: Our Engineering team is actively working on a fix.
- identified Aug 14, 2025, 09:17 PM UTC
We are continuing to work on fixing the issue. Customers may experience delays only for BGP alerts on the Timeline Views page in the US1 region.
- monitoring Aug 15, 2025, 12:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 11:20 PM UTC
This incident has been resolved.