ThousandEyes incident
Service Degradation Affecting Traffic Insights Alert System in US1 Region
ThousandEyes experienced a minor incident on August 22, 2025 affecting Alert processing and Notification dispatching and 1 more component, lasting 4d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 22, 2025, 10:04 PM UTC
Summary We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22. Impact Customers may experience delays or failures in triggering or clearing Traffic Insights alerts. Status Our engineering team is actively working on a fix.
- monitoring Aug 22, 2025, 10:41 PM UTC
Fix released to all regions, impact to customers is resolved, monitoring the fix.
- monitoring Aug 23, 2025, 06:18 AM UTC
The issue is resolved and Engineering will continue to monitor the fix until Monday.
- monitoring Aug 23, 2025, 05:36 PM UTC
We are still monitoring the Fix.
- monitoring Aug 24, 2025, 05:40 AM UTC
Engineering team is still Monitoring the fix.
- monitoring Aug 24, 2025, 05:24 PM UTC
Our Engineering Team continues to monitor the fix.
- monitoring Aug 25, 2025, 06:08 AM UTC
Engineering team is still monitoring the fix.
- resolved Aug 27, 2025, 12:59 AM UTC
This incident has been resolved.