ThousandEyes incident
Instant test initiation Issue – US1 and US2 Regions
ThousandEyes experienced a notice incident on August 27, 2025 affecting Cloud and Enterprise Agents: Test assignment and configuration controller, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 08:12 AM UTC
We are currently experiencing an issue preventing the initiation of instant tests within Network & App Synthetics in the US1 and US2 regions. Our engineering team is actively investigating the root cause and is working on a resolution with priority. We will share further updates as soon as additional information becomes available. We appreciate your patience and understanding.
- monitoring Aug 27, 2025, 09:29 AM UTC
The issue affecting the initiation of instant tests within Network & App Synthetics has been fully resolved and mitigated. All services are now operating as expected. We will continue to monitor closely to ensure stability. Thank you for your patience and understanding throughout this incident.
- monitoring Aug 27, 2025, 11:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2025, 12:51 PM UTC
This incident has been resolved.