ThousandEyes incident

Service Degradation affecting ThousandEyes Application and API

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on September 12, 2025 affecting Platform Availability and API Availability, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 12:15 AM UTC
Resolved
Sep 12, 2025, 01:43 AM UTC
Duration
1h 28m
Detected by Pingoru
Sep 12, 2025, 12:15 AM UTC

Affected components

Platform AvailabilityAPI Availability

Update timeline

  1. investigating Sep 12, 2025, 12:15 AM UTC

    Starting at 23:24 UTC Sept 11th, users in the EU and US2 regions of the ThousandEyes platform are experiencing an elevated rate of errors accessing the ThousandEyes Application and API. Test result data in these regions is also affected. Our engineering team is actively working on mitigating the issue.

  2. monitoring Sep 12, 2025, 12:47 AM UTC

    Our engineering team has pushed a fix and we are seeing normal behavior in all regions again. The team continues to monitor the fix

  3. resolved Sep 12, 2025, 01:43 AM UTC

    This incident has been resolved.