ThousandEyes incident

Service Degradation Affecting the SSO Login Workflow

Minor Resolved View vendor source →

ThousandEyes experienced a minor incident on October 2, 2025 affecting SAML/SSO, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 03:30 PM UTC
Resolved
Oct 02, 2025, 04:37 PM UTC
Duration
1h 7m
Detected by Pingoru
Oct 02, 2025, 03:30 PM UTC

Affected components

SAML/SSO

Update timeline

  1. investigating Oct 02, 2025, 03:30 PM UTC

    A subset of customers may experience login issues with the ThousandEyes web application when accessing the SSO login URL: https://app.thousandeyes.com/login/sso

  2. identified Oct 02, 2025, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 02, 2025, 04:37 PM UTC

    This incident has been resolved.