Thomson Reuters incident

Onesource Global Trade Management -- Login Issue

Resolved after 1 day 19 hours, affecting Global Trade - pwd by Integration Point and GTM Platform, on May 26, 2026.

monitoring May 26, 2026, 08:50 PM UTC

Issue has been resolved and all clients should be able to login. We will continue to monitor.

Started
May 26, 2026, 08:36 PM UTC
Resolved
May 28, 2026, 03:49 PM UTC
Duration
1d 19h
Detected by Pingoru
May 26, 2026, 08:36 PM UTC

Affected components

Global Trade - pwd by Integration PointGTM Platform

Update timeline

  1. investigating May 26, 2026, 08:36 PM UTC

    Thomson Reuters is investigating an issue where clients are not able to login to the application. We are actively working to get access restored.

  2. monitoring May 26, 2026, 08:50 PM UTC

    Issue has been resolved and all clients should be able to login. We will continue to monitor.

  3. resolved May 28, 2026, 03:49 PM UTC

    This incident has been resolved.

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