Thomson Reuters incident

Intermittent High Latency and failures for Tax calculations in OCI PROD

Thomson Reuters experienced a minor incident on May 5, 2026 affecting ONESOURCE Determination Enterprise Cloud (OCI AMER), lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started: May 05, 2026, 05:03 AM UTC
Resolved: May 05, 2026, 06:33 AM UTC
Duration: 1h 29m
Detected by Pingoru: May 05, 2026, 05:03 AM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

investigating May 05, 2026, 05:03 AM UTC

We are currently experiencing intermittent issues with Tax calculations feature with OneSource Indirect Tax Determination Enterprise service.
investigating May 05, 2026, 05:23 AM UTC

We are currently experiencing intermittent issues with the Tax calculations feature with our OneSource Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
resolved May 05, 2026, 06:33 AM UTC

This incident has been resolved.