Thomson Reuters incident

Certificate Manager Enterprise Cloud-Rest Service unavailable in OCI PROD

Resolved after 6 hours 45 minutes, affecting Certificate Manager Enterprise Cloud, on May 8, 2026.

resolved May 08, 2026, 09:27 PM UTC

The issue has been fully mitigated, and the services have been restored. We will work on the root cause analysis.

Started
May 08, 2026, 02:41 PM UTC
Resolved
May 08, 2026, 09:27 PM UTC
Duration
6h 45m
Detected by Pingoru
May 08, 2026, 02:41 PM UTC

Affected components

Certificate Manager Enterprise Cloud

Update timeline

  1. investigating May 08, 2026, 02:41 PM UTC

    Dear Customers, We wanted to inform you that Certificate Manager service temporarily unavailable In OCI production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience .

  2. resolved May 08, 2026, 09:27 PM UTC

    The issue has been fully mitigated, and the services have been restored. We will work on the root cause analysis.

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