Thomson Reuters incident

Certificate Manager Enterprise Cloud-Rest Service unavailable in OCI PROD

Thomson Reuters experienced a critical incident on May 8, 2026 affecting Certificate Manager Enterprise Cloud, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 02:41 PM UTC
Resolved: May 08, 2026, 09:27 PM UTC
Duration: 6h 45m
Detected by Pingoru: May 08, 2026, 02:41 PM UTC

Affected components

Certificate Manager Enterprise Cloud

Update timeline

investigating May 08, 2026, 02:41 PM UTC

Dear Customers, We wanted to inform you that Certificate Manager service temporarily unavailable In OCI production environment. Technical teams are currently working on it with high priority, more details to follow soon. Thank you for your understanding and patience .
resolved May 08, 2026, 09:27 PM UTC

The issue has been fully mitigated, and the services have been restored. We will work on the root cause analysis.