Thomson Reuters incident

Disruptions accessing IDT User Interface [ UI] in UAT environment

Resolved after 36 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER) and ONESOURCE Determination Enterprise Cloud (AWS EMEA) and 1 more, on June 11, 2026.

investigating Jun 11, 2026, 06:47 AM UTC

Dear Customers, We wanted to inform you that we are observing disruptions while accessing IDT User Interface [ UI] in UAT environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

Started
Jun 11, 2026, 06:47 AM UTC
Resolved
Jun 11, 2026, 07:23 AM UTC
Duration
36m
Detected by Pingoru
Jun 11, 2026, 06:47 AM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)ONESOURCE Determination Enterprise Cloud (AWS EMEA)ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

  1. investigating Jun 11, 2026, 06:47 AM UTC

    Dear Customers, We wanted to inform you that we are observing disruptions while accessing IDT User Interface [ UI] in UAT environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

  2. resolved Jun 11, 2026, 07:23 AM UTC

    This incident has been resolved.

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