Resolved after 19 hours 57 minutes, affecting Global Trade - pwd by Integration Point, on June 11, 2026.
The issue has been resolved. We will continue to monitor for the next few hours
Affected components
Update timeline
- investigating Jun 11, 2026, 05:54 AM UTC
ONESOURCE GTM is currently experiencing an issue with the ZONE-TO-ZONE feature with our FOREIGN TRADE ZONE service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Jun 11, 2026, 07:14 AM UTC
Our team has identified the issue and are working on a Software development fix. The Software development changes are being implemented at this time and will be expedited through validation and deployment to Production. We will share another update when the deployment to Production starts. We apologize for any inconvenience and appreciate your understanding and patience. If you have any questions, please contact Customer Support.
- investigating Jun 11, 2026, 07:17 AM UTC
Our team has identified the issue and are working on a Software development fix. The Software development changes are being implemented at this time and will be expedited through validation and deployment to Production. We will share another update when the deployment to Production starts. We apologize for any inconvenience and appreciate your understanding and patience. If you have any questions, please contact Customer Support.
- investigating Jun 11, 2026, 08:19 AM UTC
Our team will be initiating the deployment of software changes to address the identified issue starting at 4:30 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- monitoring Jun 11, 2026, 11:41 AM UTC
The issue has been resolved. We will continue to monitor for the next few hours
- resolved Jun 12, 2026, 01:52 AM UTC
The issue has been resolved
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