Thomson Reuters incident

Certificate Manager Enterprise Cloud-Soap & Rest Service unavailable in EMEA PROD

Notice Resolved View vendor source →

Thomson Reuters experienced a notice incident on May 11, 2026 affecting Certificate Manager Enterprise Cloud, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 11:58 AM UTC
Resolved
May 11, 2026, 01:45 PM UTC
Duration
1h 47m
Detected by Pingoru
May 11, 2026, 11:58 AM UTC

Affected components

Certificate Manager Enterprise Cloud

Update timeline

  1. monitoring May 11, 2026, 06:14 PM UTC

    Dear Customers, Between 06:58 AM CT and 08:45 AM CT, customers in EMEA PROD experienced an outage of the Certificate Manager Enterprise Cloud SOAP and REST services. The issue has been fully mitigated, and all services have been successfully restored. We apologize for the inconvenience caused and appreciate your understanding and patience. Further details will be shared in the formal RCA. If you have any questions, please contact Customer Support

  2. resolved May 11, 2026, 06:20 PM UTC

    This incident has been resolved.