Thomson Reuters incident
Certificate Manager Enterprise Cloud-Soap & Rest Service unavailable in EMEA PROD
Resolved after 1 hour 47 minutes, affecting Certificate Manager Enterprise Cloud, on May 11, 2026.
Dear Customers, Between 06:58 AM CT and 08:45 AM CT, customers in EMEA PROD experienced an outage of the Certificate Manager Enterprise Cloud SOAP and REST services. The issue has been fully mitigated, and all services have been successfully restored. We apologize for the inconvenience caused and appreciate your understanding and patience. Further details will be shared in the formal RCA. If you have any questions, please contact Customer Support
Affected components
Update timeline
- monitoring May 11, 2026, 06:14 PM UTC
Dear Customers, Between 06:58 AM CT and 08:45 AM CT, customers in EMEA PROD experienced an outage of the Certificate Manager Enterprise Cloud SOAP and REST services. The issue has been fully mitigated, and all services have been successfully restored. We apologize for the inconvenience caused and appreciate your understanding and patience. Further details will be shared in the formal RCA. If you have any questions, please contact Customer Support
- resolved May 11, 2026, 06:20 PM UTC
This incident has been resolved.
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